Technician come check if the speed able to get full. And troubleshoot if there's any other issue.

So they allow lite upgrade to 30mb? I assume your lite plan still got contract?

Call tm ask is there charges for the installation fee. Your slip should have the tm point that you go to phone number.

Already have all the equipment? What about HyppTV set-top-box, which is not available for Unifi Lite?

Haha then no choice wait they come and see how.
The tvbox need to install. Just plug in to power socket and tv HDMI. Then they'll connect to your router wifi.

I applied on 7th November at TM point kajang. At that time, the CS told me can not upgrade too since their system doesnt permit them to do so. He said the system to upgrade from unifi lite to unifi 30 still on hold. However they asked me to fill a form and do a mykad verification. He said he will try again when available.

8th November he called me again to confirm the upgrade and book a slot for installer to come.

12th Novembet TM centre call again for confirmation the installation date.

13th November , the installer came with STB and did the upgrade
Perhaps you should try again?
Anyway just to share,the STB can be use with only WIFI without cable connected to watch Hypptv. However when watch too long, the live TV has some lagging, the speech is faster than video. No issue with VOD anyway.