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Unifi Unifi Lite 10Mbps Brotherhood -- v3.0 --, Incoming RM99 package!? (Put On Hold)

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MGM
post Nov 17 2017, 09:43 AM

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QUOTE(Silver_Shadow @ Nov 17 2017, 08:44 AM)
"Existing customers can only upgrade to a higher value package. Migrating to same or lower packages is not allowed within contract period. Applicant may apply for this offering under this Campaign via TMpoint, TM Authorized Dealers, Resellers or TM Staffs during the Campaign Period. TM reserves the right to withdraw, cancel, suspend, extend or terminate the offering earlier either in whole or in part and furtherreserves the right to vary, supplement, delete, amend or modify any of the terms and conditions from time to time without prior notice for the Campaign."

This is the email I got after I complaint to them that this Bonanza only for new customer.
So which 1 is the correct 1?
So confuse......
*
Can show a screenshot of the email with your id blankout?
Silver_Shadow
post Nov 17 2017, 10:01 AM

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QUOTE(MGM @ Nov 17 2017, 09:43 AM)
Can show a screenshot of the email with your id blankout?
*


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Silver_Shadow
post Nov 17 2017, 10:02 AM

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See...some1 manage to upgrade just add RM10....
By call 100 only....


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MGM
post Nov 17 2017, 10:17 AM

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QUOTE(Silver_Shadow @ Nov 17 2017, 10:02 AM)
See...some1 manage to upgrade just add RM10....
By call 100 only....
*
TQ. It will be easier if only can get the same CS.
widget
post Nov 17 2017, 10:21 AM

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QUOTE(Silver_Shadow @ Nov 17 2017, 10:02 AM)
See...some1 manage to upgrade just add RM10....
By call 100 only....
*
I did call 100 number to upgrade from Lite to Advance early last week.
The CS confirmed that I am eligible for upgrade and took down all my particulars, etc and said email or SMS will follow soon to confirm on the upgrade.
Few working days later when I never received SMS or email on my upgrade, I did online chat and lo and behold, they don't have my upgrade request in the system.

That's when I decided to visit TM Point and apply for the same upgrade there.
Eventhough the upgrade is not in the system, at least the counter lady filled up my service request form and took my thumbprint.
She did call me on Monday to inform me that the upgrade is still not in the system but promised to follow up and update me on my upgrade.
Yesterday TM confirmed on my installation appointment for this morning and at 10 a.m. today, the installer called me that he will come at 11 later.

Moral of the story,
To play safe, go to TM Point and get them to take your thumbprint and ask them to give your the service request form.
At least you have a paper proof if you want to escalate further

Silver_Shadow
post Nov 17 2017, 10:28 AM

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QUOTE(widget @ Nov 17 2017, 10:21 AM)
I did call 100 number to upgrade from Lite to Advance early last week.
The CS confirmed that I am eligible for upgrade and took down all my particulars, etc and said email or SMS will follow soon to confirm on the upgrade.
Few working days later when I never received SMS or email on my upgrade, I did online chat and lo and behold, they don't have my upgrade request in the system.

That's when I decided to visit TM Point and apply for the same upgrade there.
Eventhough the upgrade is not in the system, at least the counter lady filled up my service request form and took my thumbprint.
She did call me on Monday to inform me that the upgrade is still not in the system but promised to follow up and update me on my upgrade.
Yesterday TM confirmed on my installation appointment for this morning and at 10 a.m. today, the installer called me that he will come at 11 later.

Moral of the story,
To play safe, go to TM Point and get them to take your thumbprint and ask them to give your the service request form.
At least you have a paper proof if you want to escalate further
*
U from Unifi upgrade Unifi?
Also need tech guy to go your house?
widget
post Nov 17 2017, 10:37 AM

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QUOTE(Silver_Shadow @ Nov 17 2017, 10:28 AM)
U from Unifi upgrade Unifi?
Also need tech guy to go your house?
*
From Unifi Lite 10Mbps to Unifi Advance 30Mbps
You have to remember, this is Unifi Lite thread and Unifi Lite doesn't come with HyppTV box biggrin.gif

The installer still need to come to the house to install and configure the HyppTV box
Only the DECT phone need to redeem from TM Point

This post has been edited by widget: Nov 17 2017, 10:41 AM
MGM
post Nov 17 2017, 10:40 AM

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QUOTE(widget @ Nov 17 2017, 10:21 AM)
I did call 100 number to upgrade from Lite to Advance early last week.
The CS confirmed that I am eligible for upgrade and took down all my particulars, etc and said email or SMS will follow soon to confirm on the upgrade.
Few working days later when I never received SMS or email on my upgrade, I did online chat and lo and behold, they don't have my upgrade request in the system.

That's when I decided to visit TM Point and apply for the same upgrade there.
Eventhough the upgrade is not in the system, at least the counter lady filled up my service request form and took my thumbprint.
She did call me on Monday to inform me that the upgrade is still not in the system but promised to follow up and update me on my upgrade.
Yesterday TM confirmed on my installation appointment for this morning and at 10 a.m. today, the installer called me that he will come at 11 later.

Moral of the story,
To play safe, go to TM Point and get them to take your thumbprint and ask them to give your the service request form.
At least you have a paper proof if you want to escalate further
*
Do let us know what r the installation works involved n the cost, TQ? Wonder this time the installation comes with 30m free cabling and cover for the hypp-stb?
Silver_Shadow
post Nov 17 2017, 10:41 AM

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QUOTE(widget @ Nov 17 2017, 10:37 AM)
From Unifi Lite 10Mbps to Unifi Advance 30Mbps
You have to remember, Unifi Lite no HyppTV box

The installer still need to come to the house to install and configure the HyppTV box
Only the DECT phone need to redeem from TM Point
*
O....I already got the Hypptv box.
tzh2001
post Nov 17 2017, 10:54 AM

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new answer from live chat laugh.gif
i purposely go & ask laugh.gif



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Silver_Shadow
post Nov 17 2017, 10:58 AM

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QUOTE(tzh2001 @ Nov 17 2017, 10:54 AM)
new answer from live chat  laugh.gif
i purposely go & ask  laugh.gif
*
WTH.....Y some only call 100 and can get upgrade?
really different answer...
which can be trust?
yiwee
post Nov 17 2017, 11:10 AM

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How is Unifi going to compete with Maxis? they're selling at rm119 only??
GrynnRyder
post Nov 17 2017, 11:27 AM

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QUOTE(tzh2001 @ Nov 17 2017, 10:54 AM)
new answer from live chat  laugh.gif
i purposely go & ask  laugh.gif
*
lol this morning i live chat they said cant. haha
uncle08
post Nov 17 2017, 11:36 AM

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QUOTE(widget @ Nov 17 2017, 10:37 AM)
From Unifi Lite 10Mbps to Unifi Advance 30Mbps
You have to remember, this is Unifi Lite thread and Unifi Lite doesn't come with HyppTV box  biggrin.gif

The installer still need to come to the house to install and configure the HyppTV box
Only the DECT phone need to redeem from TM Point
*
Is the dect phone cordless phone? Motorola brand?
uncle08
post Nov 17 2017, 11:39 AM

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QUOTE(yiwee @ Nov 17 2017, 11:10 AM)
How is Unifi going to compete with Maxis? they're selling at rm119 only??
*
MAXIS slow support work. Gaming throttled speed 8pm-2am? Ping is high.
TM fast.
tzh2001
post Nov 17 2017, 11:59 AM

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QUOTE(Silver_Shadow @ Nov 17 2017, 10:58 AM)
WTH.....Y some only call 100 and can get upgrade?
really different answer...
which can be trust?
*
QUOTE(GrynnRyder @ Nov 17 2017, 11:27 AM)
lol this morning i live chat they said cant. haha
*
TM live chat is selling roti prata as usual laugh.gif
sohailili
post Nov 17 2017, 01:21 PM

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Just went to TM point (Miri), still cant do upgrade selection. But they taken thumbprint and did verification. All I can say is there is no hope to get upgraded from unifi lite (129) to bonanza (139) anymore.
They say will contact me when they are able to do the selection is their system but I have 0% hope at the time being.
hiha123
post Nov 17 2017, 01:22 PM

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QUOTE(sohailili @ Nov 17 2017, 01:21 PM)
Just went to TM point (Miri), still cant do upgrade selection. But they taken thumbprint and did verification. All I can say is there is no hope to get upgraded from unifi lite (129) to bonanza (139) anymore.
They say will contact me when they are able to do the selection is their system but I have 0% hope at the time being.
*
bro if got thumbprint and did verification maybe got hope,i never got..i wait for 1month see then how ald.. sad.gif
sohailili
post Nov 17 2017, 01:26 PM

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QUOTE(hiha123 @ Nov 17 2017, 01:22 PM)
bro if got thumbprint and did verification maybe got hope,i never got..i wait for 1month see then how ald.. sad.gif
*
No point jus taking thumbprint. They cant even do any upgrade selection in system. The thumbprint is jus to verify who u r and if the acc match the person that came to the counter. After tat they jus write down my request in a dam big log book. I can see lost of names listed there. All of them also wanted to upgrade to bonanza when I ask the front agent. So, we are not alone.. There r a lot more wanting the same thing.
hiha123
post Nov 17 2017, 01:30 PM

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QUOTE(sohailili @ Nov 17 2017, 01:26 PM)
No point jus taking thumbprint. They cant even do any upgrade selection in system. The thumbprint is jus to verify who u r and if the acc match the person that came to the counter. After tat they jus write down my request in a dam big log book. I can see lost of names listed there. All of them also wanted to upgrade to bonanza when I ask the front agent. So, we are not alone.. There r a lot more wanting the same thing.
*
see like do a waterfish ald just renew contarct 1month chg to lite 10plan haiz nothing to say about ald cry.gif
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