My father in law had received charged SMS he didn't subscribed. He is NOT using smartphone, and don't even know much about texting. He didn't subscribed any external content services, and he didn't know how to do it either. However, this was being charged to his phone bill.

For your information, this is not the first time it happened. This is the 4th or 5th time myself and my wife called Maxis support to settle this issue.

But for this time, the customer support doesn't seems supportive or proactively in handling this issue.

I had told Maxis to block all the external content services, i can clearly remember for quite a few times they told us their system was either: 1) down 2)unable to block 3) promised to block and will not happen in future. I am very unsure why there is so inconsistent in their answer. We can even opt out sms once and for all if there is a choice.

As for asking the solutions on stopping such services once and for all, different customer service officers given different and conflicting solutions:
1) reply STOP and send back to the number begin with 3XXXXX
2) do not reply to the SMS (conflicting answer with previous)
3) call Maxis immediately when received such SMS, don't wait till received bill.
4) when we call Maxis during received unknown sms: customer service ask us to wait for the bill (conflicting answer, and no action taken to block the charges)

Till now, the customer service from Maxis call center is totally unsatisfied.

As for the latest, the customer service ask me to wait for 3 working days, and told me she will only call me back when she got answer. This is very rude, you all should call irrespective the outcome. We pay for maxis to expect a premium service.

And she told me can't reversed the bill charges (previous customer services did help to immediately do it). I am not asking for a new bill, I asked them to change the charges on their​ system, so that i can pay the corrected amount in their respective counter. Surprisingly this time, the customer service not able to do so,or too lazy to do it?

Maxis, are you putting me an intern (someone known as Mira) to answer the phone?

Stop fooling and bully your customer. You know we had signed up your service for many years. Please clean up this mess.

And i am not sure why you all choose my father in law, a senior citizen to bully. We had filed so many complaints and there is nothing done to stop it from happening in the future. We are very upset with your service, as you failed to protect your customer from all this scam SMS charges.

Hope you all can do the right thing once and for all.

Account number: (removed, seems no online response by maxis)

This post has been edited by adrian1984: Jul 25 2017, 04:14 PM

Any promises that they might have given can be deemed as utter "B******T". I have been complaining to them in regards to their network issues on countless occasion in the last few years that I have subscribed with them and to date, nothing was ever done nor was there any improvement or solutions made, they just said that everything will be "looked into" in a specific time frame which never happened until the subscriber just got sick and tired of complaining. (This was my experience with them till today, I have yet to actually see them fair better as it seems they can advertise themselves to be above all but in reality they are among some of the worst "Telco" in Malaysia)

Had my fair share of scam sms before ...

As of today (22/07/2017), only two telco blocks premium sms content ... R1 and 1X ... if C coverage is good for you then maybe its time to reconsider one of these. Loyal customers don't get anything in the end ... personal experience of 20+ years as postpaid user ...

escalate to skmm, then maxis will be quick to solve your issue.

Is seems that their service person are badly trained. Will consider to escalate to skmm, can i know the procedure?