QUOTE(Superman07 @ Apr 7 2019, 08:51 PM)
I have to say I am disappointed with UMW Toyota as a whole (and to be fair not Toyota Japan). The quality is nowhere Japanese in my opinion but I guess it's a very Malaysian attitude in their manufacturing plant despite having some Japanese supervisors. I suppose you can't expect much with Malaysian mindset where they don't put pride in their work, unlike the Japanese.
Even my friend who got a Honda complaint that one particular door alignment is out and it's hard to close, and Honda couldn't fix it.
However what turned me off is the service centre do not take responsibility acknowledging their mistakes and offer to rectify it but instead blame it on the customer. I guess for certain small things I will write in or take it to Consumer Tribunal court.
I have the same feeling too, disappointed with Toyota quality. My Vios 2015 comes with 3 years warranty. First few months driving found out minor 'tick' sound inside dashboard. Toyota test it and found out it's due to the airbag cable not arranged properly and it's knocking other parts inside dashboard. Toyota open the whole dashboard to fix it.
After 2 years, realized my front window has bubbles around the border inside the window. Complaint to Toyota and they said is manufacturing defect, helped me to claim under warranty to replace the whole front window.
After 3 years of driving and out of warranty, I realized a minor short 'tick' sound when start to turn steering from static, happening intermittently. Drive to Toyota to test, and told me need to replace the Steering Rack. Just passed the warranty for about 4 months and can't claim under warranty. The replacement of steering rack plus labor cost about RM3.6k+. My car only at less then 50,000 km mileage but the steering rack needed for replacement? So this is Toyota quality - the steering rack could failed in 3 years time! I did emailed to Toyota support (customersupport@toyota.com.my) to request to claim under Warranty but no reply from them.
The customer service told me they had replaced few steering racks on this model, seemed like this model mostly having common issue. I felt reluctance to pay for it, maybe wait for it to become more serious only to replace it. Who knows... if I replace it and maybe need to replace again by next 3 years? So it's about RM1.2K extra maintenance cost yearly for a new car? Sound worst then maintaining an old car! Last time I drove Myvi for 9 years never has any issue before.
By conclusion, you can see that the Vios is not longer has good QC and parts quality as before. If anyone has idea on how to take further action on this apart from just pay RM3.6K to fix the steering rack please comment.
Thank you.