Dang, I thought buy 1 bottle or 2 won't get problem like this? But why?

Isnt the letter is very clear that u are violating the rules by importing suplements that are not certified by the pharmaceutical department? Every suplements suppose to have kkm logo certification if not mistaken.

My advise is buy locally Coz their products are brought in through the legal channels.

If you still want to import yourself, u have to go through the paperwork first like any other importers..

In ideal situation, they should be endorsed with kkm Shiny logo.. thats the proper way. If there is any without the kkm Shiny logo, then they could be reported or raids could be conducted.

Just order in lesser quantities next time if for personal use. I've gotten similar letter before included into the parcel, but I ordered again and still received without issues.

Let me just say this, u will get away once or twice. Iherb has already been on their watch for a long time. 3rd u order, u risk saying goodbye to yr purchases. No appeal will be entertained as warning letter has been issued to you. Yes, they keep records of yr details in their database.

Their logic is simple, no registration no import. Want import, get license. Same goes for cosmetic items.

Quite a number of times dy. Usually around RM500. Don't have warning letter dy. Perhaps it depends on how hardworking the customs ppl are in checking your parcel. I didn't order from iHerb before but from another well known online pharmacy from down under.

It's very simple actually, if 3 years jail & RM25k is something that you can stomach, then by all means go ahead. You're not the first, not the last & definitely not the only one. There are people who got visited, there are people who got called & there are people who got the letter. It's a matter of time.

The parcel I will collect at the service point today! Hopefully there is no any warning letter in the box.

Thanks everyone! Now already know how to order from iHerb!

I bought 2 bottles NatureWise flaxseed oil from iherb this year and last year.

I ordered Biotin 10,000 umg from the internet (not iherb) . Hope it arrives bcos the highest concentration content that i can find here is 600 umg in GNC.

For my point of view...the vitamins sold in pharmacies etc in this country are pure garbage.

I bought 2 bottles NatureWise flaxseed oil from iherb this year and last year.

I ordered Biotin 10,000 umg from the internet (not iherb) . Hope it arrives bcos the highest concentration content that i can find here is 600 umg in GNC.

For my point of view...the vitamins sold in pharmacies etc in this country are pure garbage.

Hope you'll share your experience when you reorder again..
Got a few products that I wanted to try from iherb

Item received with no issue

Like i said....no letter no nothing

Folks it actually depended on the Region...some region is more strict/overzealous than others. That why different people have different experience when dealing with those gov jabatan.

There are 5 port of entry for air-delivered parcel from USA into Malaysia.
The processing done by Farmasi & Kastam is based on the parcel port of entry.

Jabatan Kastam will decide how much you will be taxed.
Bahagian Farmasi will decide whether the supplement should be seized and whether a warning letter should be given.

Red Color Warning letter: A General warning letter. Randomly given. (Can safety ignore it if it was for personal consumption)
Yellow Color Warning letter: If a bottle have over 200 (?) tablet/capsule. (Don't re-order the same bottle within 60 days)
White Color Warning letter: Only Penang issued it. (Please heed the warning)

1. Subang & KLIA (Region covered: KL, Selangor, Kelantan, Terengganu & Pahang)
- Followed the standard SOP, under RM500 no tax.
- Give Warning letter. (Can safety ignore the Red/Yellow warning letter)
- No phone call from Farmasi/Kastam.
- For East Coast state, DHL only served your state capital. Pos Laju will take-over for other areas.

2. JB (Region covered: Johor)
- Will randomly tax you.
- Give Warning letter. (Can safety ignore the Red/Yellow warning letter)
- No phone call from Farmasi/Kastam.

3. Penang (Region covered: Penang, Kedah, Perlis)
- Will randomly tax you.
- Give Warning letter. (White color warning letter - saying they only give u 1 chance after that they will seize it.)
- Farmasi will also phone you and give you a verbal warning to discourage u from buying from overseas.
- Penang Farmasi only give you 1 chance to buy using DHL Express, after that they will seize it, but you probably can continue to order using the slow Global Mail.

4. Kuching (Region covered: Sarawak)
- Heard that they will seize all (but that was many years ago)
- Now I heard that some was let through......

5. Kota Kinabalu (Region covered: Sabah)
- Heard that they will seize every supplements!

N. Sembilan (Either Subang or JB Kastam)
Melaka (Either Subang or JB Kastam)
Perak (Either Subang or Penang Kastam)

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Here is the summary for you based on my experience of ordering more than 20 parcels from www.iHerb.com over the past few years:

1. Buy less than RM450 (including Freight)
2. Buy only 1 bottle per supplement (can contained up to max 8 different supplement per-parcel)
3. DHL Express takes 5-7 days to reach your home.
4. If your parcel passed through Subang Kastam & it is less than RM500 (including freight) u don’t need to pay tax. Other Kastam office will randomly taxed you.
5. Your parcel will go through both Kastam Office & Farmasi Office.
6. You may get a Warning Letter from Farmasi (u can safety ignore it) if you only used it for personal consumption.
7. You can only order at most once a month. You order is being recorded by Kastam & Farmasi. They know your order history. If you want to re-order within the same month, pls use different name & address.
8. Preferably use your residential address, unless your employer company is well known like Maxis or Maybank. If the company name is “Ah Chong Sdn Bhd”. Farmasi may withhold your parcel because they suspect the company will sell the supplement to the public (u will have to call Farmasi to clarify & they will release it). If the name is "Ah Chong Motor Sdn Bhd", it is alright since it indicate the nature of the company business.
9. If you were being taxed, it will be at 10% (Kastam will use their standard Freight charges RM498.75 to derived the tax). On top of this you will have to pay RM53 to the Courier company for service charge for helping you to process your tax.
10. If you use the cheapest courier (Delivery by Local Post) it will took 3-8 weeks for it to reach your home. There were cases the parcel was missing. You will not get any refund for missing parcel.

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If u appreciate my information please use my discount code:
Use this reward code WPP393, you will get 5% discount when shopping at www.iHerb.com.

Steps to key-in the Reward Code:
1. Add item you want to buy into Cart.
2. Key-in WPP393
3. Click [Apply]

See the attachment below: