so far no disappointment, only call up digi once to report band 7 disappear once,. they follow up pretty well, and within 48 hours, band 7 is back in action with more stable speed,..

i have to give it to digi as they are really improve in customer service and technical service too both

At least u got SMS telling u what are the charges. I always get bill shock when looking at my statement for unknown charges that Digi could not detect who is the party that charging to my account.

I never check the modem SMS, even I forgot the password to access the modem. How can they just charge without sending TAC. Been calling Digi for many months ago, some CS will help open case to refund, some told is because I subscribe to third party content they can't do anything. Every time have to wait for next month bill for the refund, some times not all got refund, then have to open case again, many monitoring and follow up work.
Yes, I used to live chat with Digi, result have to wait next month when next statement is out, some times only 2 out of 5 got refunded then need open case again and wait for another month, very time consuming to follow up and monitor for this.

new onset?

i mean is she a new subscriber or previously well until now suddenly slow?