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 Digi Infinite Fan Club [V3], Infinite 150, 100, 80

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epel
post Oct 28 2017, 10:14 PM

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QUOTE(HolySatan @ Oct 28 2017, 08:13 PM)
unlimited but speed capped 5mbps after 1tb
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Where can I obtain this information. Could someone please direct me to the link of the policy?

There seems to be confusion and misunderstanding even among Digi support themselves.

I have tried to ask if Infinite 150 do in fact has quota imposed via live chat in the mydigi app. The answer is no quota for infinite 150. This is quite interesting because initially the support person told me the quota is 1TB and then when I asked for the written policy, he/she said Infinite 150 do not has quota and sorry for giving wrong information.

Not satisfied, I then called up Digi and spoke to one of the support person. This time the person said yes there is quota for infinite 150 which is after 1TB I will not be able to use internet until next cycle. He then tried to explain that 1TB is a lot but I said that is not the point and this is unfair since Digi didn't mention this clearly in the fair usage policy. I asked him to check with someone else who might have insight about the issue.

On the same day, I have got a call from Digi. This time I believe is a different person. He explained Infinite 150 do not have quota imposed and 1TB appears in their system is just a number they have to come up with for internal usage. If the usage exceed 1TB and I think the speed is throttled, call them and they will reset/fix the connection.

This is more or less of what I can remember when I am concern about quota for infinite 150. The reason I sign up for this is to have peace of mind without having to worry about quota etc.

epel
post Mar 16 2018, 11:37 PM

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Why people compare digi infinite 150 with celcom?

As far as I know digi infinite 150 data is unlimited whereas celcom is capped at 1TB

Am I missing something here?
epel
post Mar 17 2018, 12:01 AM

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QUOTE(fruitie @ Mar 16 2018, 11:52 PM)
Digi Infinite is also 1TB actually and speed is capped to 5Mbps until billing cycle refreshes... As for Celcom, it's only 150GB, 1TB is for Video Walla and Music Walla.
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Is this confirmed by Digi's official/written policy? Or it was reported by user?

Assuming Digi is capped at 1TB, what will happen when the quota exceeded?

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