QUOTE(pia7295 @ Aug 24 2017, 03:08 PM)
Hello,
All sifu. Need yours opinion. After subscribed to infinite 150. Today I walk in Telecom to terminate my streamyx . the official told me I need to pay penalty RM 300 for terminate the phone line as the line still bond to one year contract. I told the officer I have used this line for more than 4 years and the contract is long overdue. The officer than told me on last year December , I upgraded the line from 1Mbps speed to 2 Mbps. There is new contact for this speed upgrading. Do you guys think that this is acceptable? I told the officer the upgrading was done through phone . we don’t even see the face of the officer who asked us to upgrade. There is no mentioned on upgrading need to have a year contract. TM Net is way too much. Termination of TM net is a correct choice to me now.
u got cheated, legally tho..All sifu. Need yours opinion. After subscribed to infinite 150. Today I walk in Telecom to terminate my streamyx . the official told me I need to pay penalty RM 300 for terminate the phone line as the line still bond to one year contract. I told the officer I have used this line for more than 4 years and the contract is long overdue. The officer than told me on last year December , I upgraded the line from 1Mbps speed to 2 Mbps. There is new contact for this speed upgrading. Do you guys think that this is acceptable? I told the officer the upgrading was done through phone . we don’t even see the face of the officer who asked us to upgrade. There is no mentioned on upgrading need to have a year contract. TM Net is way too much. Termination of TM net is a correct choice to me now.
yes any upgrade of service package is consider new renewal of contract.
same trick had been used for other company like Astro/P1 also...
Aug 24 2017, 03:11 PM

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