Dont feel bad. You are not alone. I have been waiting for a refund since 7th Mac. I have been calling the toll free number a few times already but to no avail. First time complaint they take note of my situation and gave me contact number of person in-charged. I have been contacting the extention no, hp no.. but no one picked up the calls. 2nd time complaint they said that my 2016 claim was being audited and they told me that I have to wait 90 working days before refund can be made. After 95 days, third follow up call, they said the payment was in process. After 3 weeks, nothing. 4th complaint, which is today 30th Aug, they gave me another number to call. I called, nobody picked up the call. I am so frustrated.