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 upgrading 3G sim to 4G sim

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TSGamerjim
post Jun 25 2017, 01:52 PM, updated 7y ago

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May I know is the free upgrade from 3G sim to 4G sim still available?
raja.bersiong
post Jun 25 2017, 08:01 PM

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QUOTE(Gamerjim @ Jun 25 2017, 01:52 PM)
May I know is the free upgrade from 3G sim to 4G sim still available?
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Yes, its free.
Just visit to any Maxis Centre
TSGamerjim
post Jun 26 2017, 05:04 PM

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QUOTE(raja.bersiong @ Jun 25 2017, 08:01 PM)
Yes, its free.
Just visit to any Maxis Centre
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Why I was charged RM10 for upgrading sim card? I was informed that the free upgrade promotion is over.. @Maxis, @Hotlink, pls clarify..

This post has been edited by Gamerjim: Jun 26 2017, 05:05 PM
#Hotlink
post Jun 26 2017, 05:11 PM

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QUOTE(Gamerjim @ Jun 26 2017, 05:04 PM)
Why I was charged RM10 for upgrading sim card? I was informed that the free upgrade promotion is over.. @Maxis, @Hotlink, pls clarify..
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Hi Gamerjim,

The standard charge for SIM replacement is RM10. Kindly PM us your full name, IC, phone number, center that you walk-in & the date & time if you need any further assistance.

TQ
TSGamerjim
post Jun 26 2017, 05:17 PM

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QUOTE(#Hotlink @ Jun 26 2017, 05:11 PM)
Hi Gamerjim,

The standard charge for SIM replacement is RM10. Kindly PM us your full name, IC, phone number, center that you walk-in & the date & time if you need any further assistance.

TQ
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May I knw is the promotion of free upgrade of 3G to 4G sim already over?
ThorWP
post Jun 26 2017, 05:20 PM

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QUOTE(Gamerjim @ Jun 26 2017, 05:17 PM)
May I knw is the promotion of free upgrade of 3G to 4G sim already over?
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Maybe you can wait until 5G is out then you can get another free upgrade promotion? Cheers
TSGamerjim
post Jun 26 2017, 05:23 PM

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QUOTE(ThorWP @ Jun 26 2017, 05:20 PM)
Maybe you can wait until 5G is out then you can get another free upgrade promotion? Cheers
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I don't mind paying but just feel cheated because it's stated free on hotlink website..
#Hotlink
post Jun 26 2017, 05:24 PM

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QUOTE(Gamerjim @ Jun 26 2017, 05:17 PM)
May I knw is the promotion of free upgrade of 3G to 4G sim already over?
*
Hi Gamerjim,

The previous SIM Upgrade promo period is from 25 Apr 2017 - 21 May 2017.

TQ
TSGamerjim
post Jun 26 2017, 05:29 PM

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QUOTE(#Hotlink @ Jun 26 2017, 05:24 PM)
Hi Gamerjim,

The previous SIM Upgrade promo period is from 25 Apr 2017 - 21 May 2017.

TQ
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Thanks for your clarification.. perhaps u all should update your website regarding this since to date it still stated free sim swap from 3G to 4G sim..
#Hotlink
post Jun 26 2017, 05:40 PM

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Hi Gamerjim,

The Free 3G SIM card swap campaign period 25 Apr 2017 - 21 May 2017 was available on our website earlier, however, it had been removed now due to the campaign had been ended. Nevertheless, appreciate if you could PM us your full name, IC, phone number, center that you walk-in & the date & time if you need any further assistance.

TQ

This post has been edited by #Hotlink: Jun 26 2017, 05:40 PM
TSGamerjim
post Jun 26 2017, 05:49 PM

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QUOTE(#Hotlink @ Jun 26 2017, 05:40 PM)
Hi Gamerjim,

The Free 3G SIM card swap campaign period 25 Apr 2017 - 21 May 2017 was available on our website earlier, however, it had been removed now due to the campaign had been ended. Nevertheless, appreciate if you could PM us your full name, IC, phone number, center that you walk-in & the date & time if you need any further assistance.

TQ
*
It still stated free swap on this link

http://www.hotlink.com.my/en/support/faq-l...m-swap/q3.html#

#Hotlink
post Jun 26 2017, 05:52 PM

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QUOTE(Gamerjim @ Jun 26 2017, 05:49 PM)
Hi Gamerjim,

Allow us to check with the particular center & revert back to you. Kindly PM us your full name, IC, phone number, center that you walk-in & the date & time for further assistance.

TQ
TSGamerjim
post Jun 26 2017, 06:45 PM

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QUOTE(#Hotlink @ Jun 26 2017, 05:52 PM)
Hi Gamerjim,

Allow us to check with the particular center & revert back to you. Kindly PM us your full name, IC, phone number, center that you walk-in & the date & time for further assistance.

TQ
*
It's ok.. if the free sim swap promo already ended there's no need to check for further assistance.. I was charged with the correct amount and there isn't any problem with it.. I just want to clarify whether the promo has ended or not.. TQ..
Iscream
post Jul 1 2017, 10:57 PM

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Currently I'm on HYC plan, if I upgrade to 4G sim, will I retain my current plan?
#Hotlink
post Jul 2 2017, 04:32 PM

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QUOTE(Iscream @ Jul 1 2017, 10:57 PM)
Currently I'm on HYC plan, if I upgrade to 4G sim, will I retain my current plan?
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Hi Iscream,

By changing or upgrade your SIM card, it will not affect nor change your number or your plan.

Thank you


 

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