Dangerous Driving (fast/using phone/no seat belt)
Late for more than 20 minutes without notifying passenger
Rude towards passenger
Dirty, smelly & Messy Car
Requesting passenger to sit in front
Accept another job with passenger on board
Driver didn’t use GPS and took a longer route
Cancel job/get passenger to cancel without reason
Press pickup without passenger in car
Press drop off before passenger gets out of the car
Filling petrol while passenger in car without consent
Wrong amount in e-receipt

Previous warning
Accepted job and didn’t pick customer/No Show.
Drop passenger off halfway/at wrong destination
Pick up another driver’s passenger
Verbally insult/ intimidate passenger
Do not honour promo code
Overcharging passenger

Previous 3 day suspension
Pick up other passengers along the way
Insisting passenger share ride with another person/friend/family
30% cancellation of accepted jobs/week

Previous 5-day suspension
Gaming the system*
Harass/Assault/Stalk passenger
Using other GC driver’s account/license/car
Insisting passenger share ride with another person/friend/family
Stealing Passenger’s Belonging
Fighting with other drivers in public
Threaten GrabCar employee/CS agent
Drunk Driving
50% or more cancellation

1. COMPLIANCE WITH ALL LAWS, REGULATIONS, POLICIES AND GUIDELINES

(a) You shall comply with all traffic laws, regulations, rules, policies and guidelines as well as this Code and any further guidelines that may be issued by the Company from time to time.

(b) You are prohibited from taking part in any illegal demonstrations against the Company, being a member of an unregistered association, incite other drivers not to use the Grab application, boycott or threaten to boycott the Grab application or any other acts that may be construed to be against the interest of the Company.

© You agree not to be involved in any activity that may impair or degrade the reputation of the Company and/or causes disruption to the Company’s operation or conspire with other drivers or ay third party with the intention to commit the aforesaid acts.

(d) We are doing our best to bring you more jobs. Hence, we need your support for our PROMO CODE jobs. Please honor all PROMO CODE jobs upon receiving the confirmation sms. In the event you are not sure, please check with our customer service team for clarifications.

(e) You are strictly prohibited against committing any acts with the intention to cheat or defraud the Company whether or not via any ‘Promo Code’ which may cause the Company to suffer losses.

(f) The Company maintains a zero-tolerance policy regarding all infringements and can result in suspension or termination of user access to the Grab platform.

2. PROFESSIONAL AND QUALITY SERVICE

(a) You shall provide a safe transportation to all passengers. The safety of passengers and drivers on the GrabTaxi platform is of utmost concern.

(b) The Company does not tolerate any consumption of drug or alcohol by drivers while using the Grab app. This is against the law and a serious violation of the Company’s safety policy. Furthermore, illegal substances and open containers of alcohol are not permitted in drivers’ vehicles. If a passenger believes a driver maybe under the influence of drugs or alcohol, he or she has the right to end the trip immediately and alert support.my@Grab.co.

© You are prohibited from having or keeping weapons of any kind or description in your vehicle or on your person for any reason whatsoever.

(d) The Company takes a serious view on reckless driving which endangers passengers and/or other road users and this includes:-

- driving against the direction

- fails to comply with speed limit

- fails to conform with traffic light

- using your mobile phone without any hands free kit while driving

- fails to use the indicator signal prior to changing or turning into a junction

- breaches any other traffic laws

(e) You are responsible to maintain your vehicle in a good operating condition, in accordance to the industry safety standards. Drivers should also undergo regular physical health checks as mandated or recommended by local regulations or as and when directed by the Company.

(f) You shall always be properly and decently attired and exhibit good mannerism as well as communicate to your passengers politely.

(g) You are prohibited from driving without any valid license, insurance policy and/or business licenses or permits required to provide transportation for hire.

(h) We recommend that you always remind passenger to wear a seatbelt (or helmet as the case may be) while riding in your vehicle.

(i) Avoid violence and aggressive behaviour at all times. With safety and security as its key pillar, the Company does not condone any form of violence or aggression. Drivers must not exhibit aggressive behavior, including getting into verbal disputes with passengers, using vulgarity or insinuation or making threats or physical blows with the passenger. In the event of the situation getting out of hand, never take matters into your own hands or escalate the tension (i.e. harass or make threats whether the ride is ongoing or has ended). Always choose to report the case to the Company as soon as possible. We aim to serve all parties impartially and will take such actions as appropriate.

(j) You are strictly forbidden from committing any form of sexual offence, including making lewd comments/ texts, sexual harassment, unwanted physical contact, unlawful restraint, drugging, molestation and rape. These are criminal offences under the law and a serious violation of the Company’s safety policy. Offenders will be prosecuted against the law.

(k) Bear in mind that harassment differs according to societal and personal norms - commenting on appearance, asking overly personal questions and infringing into personal space are generally deemed inappropriate. We urge you to be mindful of other users’ privacy and personal space. Texting your passengers outside of professional grounds is both a form of harassment and a breach to his or her entitlement to personal security and data protection.

(l) As a professional driver, you are encouraged to provide assistance to handicapped passengers especially when entering or alighting your vehicle.

(m) You shall accede to reasonable requests from your passengers such as lowering the air-conditioning or radio volume.

(n) With regards to visually impaired passengers who are accompanied by their guide dogs, you are encourageed to accept such bookings if it doesn’t offend the tenets of your religion.

(o) Knowledge of traffic conditions such as road constructions, major accidents or outdoor events which may delay a trip is deemed an advantage in your work and you are encouraged to always be alert to such developments.

(p) In the event your passenger leaves behind his/her belongings (including cash) in your vehicle, you are required to return the same to the passenger urgently or through the Company’s Customer Service.

(q) Honour a booking that you bid for. This is very important in building passenger confidence and encourages more passengers to use our platform. More passengers means more jobs for drivers as a whole.

® Do not transfer a job to other drivers. If you are unable to pick up a passenger due to an emergency, please call the passenger immediately before cancelling the booking. You are strongly encouraged not to cancel jobs except in an emergency (e.g. car breakdown)

(s) Wait for your passenger to arrive at the pick up point. Driving off without waiting for them provides a very negative experience for your customer. Please call your passenger after waiting for 5 minutes to confirm if they still require a car. Please inform the passenger and our Customer Service if you are unable to wait further.

(t) Do not accept jobs when you have another passenger on board as this will increase the waiting time for the next passenger.

(u) You shall not refuse to provide services based on a person’s race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under law. This type of behavior can result in termination of user access to the Grab platform. It is disrespectful to make derogatory or discriminatory remarks about a person or group whether or not the passenger belongs to the group.

(v) Do not set your own fares (e.g. charge per trip) as this may be considered as overcharging. Collect the correct fare according to the meter plus other charges as set by your respective companies, or the platform.

(w) Do not solicit passengers to make personal or extra booking arrangements. This goes against our principle of assigning the nearest vehicle to the passenger. You are also depriving your passenger from getting a vehicle in the most efficient way.

(x) Do not recommend other booking apps to your passengers. This practice is annoying and unprofessional to passengers.

(y) Passengers do appreciate honesty on the part of drivers. Hence, you shall provide your service that is based on this principle and acts of cheating such as failing to give or giving less balance than what a passenger or taking a longer route than necessary (unless there is a valid reason for it or specifically requested by the passenger) is prohibited.

(z) You are strictly prohibited from contacting your passenger through any channel or platforms unless it is for work purposes.

(aa) Press ‘Drop Off’ / ‘End Job’ only AFTER the passenger has alighted from your car.