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 WTA abt TouchNGO Toll

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TSrenjiv2
post Jun 22 2017, 10:22 PM, updated 7y ago

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hi, wanna ask abt TnG toll issue. jz now i drive frm Subang-NKVE toll 1st scan IN is not yet deduct any fees till i reach the last destination toll. so whn i reach the Sprint Damansara TnG lane toll the Gate is still OPEN & greenlight even after the car in front already pass the gate. i did try scan my card but seem it doesnt work coz i notice the amount seem didnt change but i jz drive through the gate & continue my journey. so i check my TnG online find out tat NO any transaction made for tat trip. Here the Question,
1. next time i use tat TnG card, will it charge the longest, MAX trip fees?
2. if Q1 is YES, How & Who i shud make the report to abt tat incident, PLUS or TouchNGo cs? i got car video as proof.

apologize if here is not the right place to ask such Question & advice as i dunno where else the proper thread to post. sorry for my broken eng.
thanks & deeply appreciate for all the advice notworthy.gif
eddievh
post Jun 23 2017, 12:33 AM

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2) Touchngo, contact them through Facebook page,they are quite helpful.
K3nnYkl82
post Jun 23 2017, 09:00 AM

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From: Mars
QUOTE(renjiv2 @ Jun 22 2017, 10:22 PM)
hi, wanna ask abt TnG toll issue. jz now i drive frm Subang-NKVE toll 1st scan IN is not yet deduct any fees till i reach the last destination toll. so whn i reach the Sprint Damansara TnG lane toll the Gate is still OPEN & greenlight even after the car in front already pass the gate. i did try scan my card but seem it doesnt work coz i notice the amount seem didnt change but i jz drive through the gate & continue my journey. so i check my TnG online find out tat NO any transaction made for tat trip. Here the Question,
1. next time i use tat TnG card, will it charge the longest, MAX trip fees?
2. if Q1 is YES, How & Who i shud make the report to abt tat incident, PLUS or TouchNGo cs? i got car video as proof.

apologize if here is not the right place to ask such Question & advice as i dunno where else the proper thread to post. sorry for my broken eng.
thanks & deeply appreciate for all the advice  notworthy.gif
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u have to drive into the office.. and make a report, normally through the counter.. they will refund it back to u on the spot .. there will be a form to fill in. then the amount will be credit back to ur touch n go

 

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