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 Digi Fans Club & Enquiries V14, Let's Inspire

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fruitie
post Oct 4 2017, 03:46 PM

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QUOTE(soonwai @ Oct 4 2017, 03:29 PM)
Is there a limit to how much I can reload into my DiGi Prepaid New Best v1? Because I keep reloading whenever there's a discount voucher on Lazada. Not much at the moment around RM150 but don't want to hit a limit and go through the hassle of a refund for a failed reload.
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Prepaid reload is RM1k maximum if I'm not mistaken. I have kept balance of RM 500 before.
soonwai
post Oct 4 2017, 04:42 PM


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QUOTE(fruitie @ Oct 4 2017, 03:46 PM)
Prepaid reload is RM1k maximum if I'm not mistaken. I have kept balance of RM 500 before.
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Thanks bro smile.gif
Its quite handy now with carrier billing for iTunes. One way to get some discounts and there's shopback too.
MilesAndMore
post Oct 4 2017, 05:00 PM

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QUOTE(soonwai @ Oct 4 2017, 03:29 PM)
Is there a limit to how much I can reload into my DiGi Prepaid New Best v1? Because I keep reloading whenever there's a discount voucher on Lazada. Not much at the moment around RM150 but don't want to hit a limit and go through the hassle of a refund for a failed reload.
*
As fruitie mentioned, it is up to RM1,000 but if you ever want to change from DiGi prepaid to DiGi Postpaid in the future, the maximum limit can be brought over from DiGi prepaid to DiGi Postpaid is up to RM100 only.
Tokik Siwok
post Oct 5 2017, 11:32 AM

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How long is the process of MNP porting from Celcom postpaid to Digi Prepaid?

I have been waiting for 4 days and still didn't receive any SMS, should I be worried?
Citi Priority
post Oct 5 2017, 12:00 PM

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QUOTE(Tokik Siwok @ Oct 5 2017, 11:32 AM)
How long is the process of MNP porting from Celcom postpaid to Digi Prepaid?

I have been waiting for 4 days and still didn't receive any SMS, should I be worried?
*
Supposed to be done in just 24 - 48 hours these days. Since you are porting in to DiGi, you should call DiGi to check your port-in request status.
khainiz94
post Oct 5 2017, 01:47 PM

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Hi I want to ask. I have been trying to port my prepaid number to Maxis and have failed 5 times already. They said request not successful. Call Digi said no problem. Got the SMS confirmation and reply Y but failed. Already gone to Maxis many times to resubmit request.
tympg
post Oct 5 2017, 02:04 PM

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QUOTE(khainiz94 @ Oct 5 2017, 01:47 PM)
Hi I want to ask. I have been trying to port my prepaid number to Maxis and have failed 5 times already. They said request not successful. Call Digi said no problem. Got the SMS confirmation and reply Y but failed. Already gone to Maxis many times to resubmit request.
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I don't remember the details of porting out from Digi, but I remember porting out from Maxis requires that you type YES, not Y. Just a wild guess here...
khainiz94
post Oct 5 2017, 02:24 PM

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QUOTE(tympg @ Oct 5 2017, 02:04 PM)
I don't remember the details of porting out from Digi, but I remember porting out from Maxis requires that you type YES, not Y.  Just a wild guess here...
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It asks for Y or N.
Nvm already call them. Their MNP system is faulty. Maybe will try to fix before tomorrow.
All port in or out will be failed when send to Digi. I felt weird because I have been rejected many times already.
So anyone want to port out or into Digi will be delayed or failed.
They said you try resubmit again tomorrow.
scorp
post Oct 5 2017, 02:38 PM

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Recently I'm very disappointed with Digi. I changed a phone for my dad last month, he is using Call Plan D50 for many years. The second day, his number has been barred due to credit exceeded the limit. I am very surprise as his normal bill is about RM47~48 per month. I have no choice need to make a payment of about RM150 to unbarred it. When I check online, it shown that the charges due to data usage. My dad is 60+ years old and he do not know how to go internet. I wonder why Digi charge him data usage. I thought this may due to he accidentally click the youtube or whatever then I turn off the mobile data in the phone setting.

This Monday, I was told that his phone kena barred again. When I check online, the unbilled amount is about RM370+, again data usage. The mobile data on the phone setting has been turned off and how the DATA USAGE come from?

I try to check at Digi Centre yesterday. We was told that we need to wait for the itemized bill to be released then only can investigate. I request to turn off the data service forever, he told me it is impossible to turn off the data service as it comes together with the call plan. But when my dad purchased the plan few years ago, there is only "call" plan, no data. Now we were told that the data come together with this call plan, why? Somemore, the guy told us that in order not to get charged data usage in the future, my dad has to change back to use the simple phone without internet function.

I'm planning to switch to other telco bcoz I dun wan to keep on pay for this extra charges and spoil my mood. Really uphappy with this.

This post has been edited by scorp: Oct 5 2017, 02:41 PM
MilesAndMore
post Oct 5 2017, 02:48 PM

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QUOTE(scorp @ Oct 5 2017, 02:38 PM)
Recently I'm very disappointed with Digi. I changed a phone for my dad last month, he is using Call Plan D50 for many years. The second day, his number has been barred due to credit exceeded the limit. I am very surprise as his normal bill is about RM47~48 per month. I have no choice need to make a payment of about RM150 to unbarred it. When I check online, it shown that the charges due to data usage. My dad is 60+ years old and he do not know how to go internet. I wonder why Digi charge him data usage. I thought this may due to he accidentally click the youtube or whatever then I turn off the mobile data in the phone setting.

This Monday, I was told that his phone kena barred again. When I check online, the unbilled amount is about RM370+, again data usage. The mobile data on the phone setting has been turned off and how the DATA USAGE come from?

I try to check at Digi Centre yesterday. We was told that we need to wait for the itemized bill to be released then only can investigate. I request to turn off the data service forever, he told me it is impossible to turn off the data service as it comes together with the call plan. But when my dad purchased the plan few years ago, there is only "call" plan, no data. Now we were told that the data come together with this call plan, why? Somemore, the guy told us that in order not to get charged data usage in the future, my dad has to change back to use the simple phone without internet function.

I'm planning to switch to other telco bcoz I dun wan to keep on pay for this extra charges and spoil my mood. Really uphappy with this.
*
Alternatively may be you can PM JShao and ask him to nominate your dad for DiGi Ambassador plan ? After your dad has been successfully nominated, he can go to DiGi Store to sign up for the DiGi Ambassador 38 plan ? The mommy commitment is only RM38/month. So may be it suits your dad better.
steevan1000
post Oct 5 2017, 02:52 PM

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QUOTE(scorp @ Oct 5 2017, 02:38 PM)
Recently I'm very disappointed with Digi. I changed a phone for my dad last month, he is using Call Plan D50 for many years. The second day, his number has been barred due to credit exceeded the limit. I am very surprise as his normal bill is about RM47~48 per month. I have no choice need to make a payment of about RM150 to unbarred it. When I check online, it shown that the charges due to data usage. My dad is 60+ years old and he do not know how to go internet. I wonder why Digi charge him data usage. I thought this may due to he accidentally click the youtube or whatever then I turn off the mobile data in the phone setting.

This Monday, I was told that his phone kena barred again. When I check online, the unbilled amount is about RM370+, again data usage. The mobile data on the phone setting has been turned off and how the DATA USAGE come from?

I try to check at Digi Centre yesterday. We was told that we need to wait for the itemized bill to be released then only can investigate. I request to turn off the data service forever, he told me it is impossible to turn off the data service as it comes together with the call plan. But when my dad purchased the plan few years ago, there is only "call" plan, no data. Now we were told that the data come together with this call plan, why? Somemore, the guy told us that in order not to get charged data usage in the future, my dad has to change back to use the simple phone without internet function.

I'm planning to switch to other telco bcoz I dun wan to keep on pay for this extra charges and spoil my mood. Really uphappy with this.
*
maybe DG staff "stealing" ur dad's data?? hmm.gif

since there was case where customer details were sold to 3rd party by telco staff

its not surprise if they are stealing data from customer

This post has been edited by steevan1000: Oct 5 2017, 02:55 PM
csk01
post Oct 5 2017, 03:58 PM

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QUOTE(scorp @ Oct 5 2017, 02:38 PM)
Recently I'm very disappointed with Digi. I changed a phone for my dad last month, he is using Call Plan D50 for many years. The second day, his number has been barred due to credit exceeded the limit. I am very surprise as his normal bill is about RM47~48 per month. I have no choice need to make a payment of about RM150 to unbarred it. When I check online, it shown that the charges due to data usage. My dad is 60+ years old and he do not know how to go internet. I wonder why Digi charge him data usage. I thought this may due to he accidentally click the youtube or whatever then I turn off the mobile data in the phone setting.

This Monday, I was told that his phone kena barred again. When I check online, the unbilled amount is about RM370+, again data usage. The mobile data on the phone setting has been turned off and how the DATA USAGE come from?

I try to check at Digi Centre yesterday. We was told that we need to wait for the itemized bill to be released then only can investigate. I request to turn off the data service forever, he told me it is impossible to turn off the data service as it comes together with the call plan. But when my dad purchased the plan few years ago, there is only "call" plan, no data. Now we were told that the data come together with this call plan, why? Somemore, the guy told us that in order not to get charged data usage in the future, my dad has to change back to use the simple phone without internet function.

I'm planning to switch to other telco bcoz I dun wan to keep on pay for this extra charges and spoil my mood. Really uphappy with this.
*
Better ask your father change to prepaid.
tympg
post Oct 5 2017, 05:20 PM

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I just realised last day or so we can now type USSD codes (eg.*100#) over 4G on Digi's network. Previously needed 2G/3G for it to work.
prosibu
post Oct 5 2017, 05:58 PM

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QUOTE(scorp @ Oct 5 2017, 02:38 PM)
Recently I'm very disappointed with Digi. I changed a phone for my dad last month, he is using Call Plan D50 for many years. The second day, his number has been barred due to credit exceeded the limit. I am very surprise as his normal bill is about RM47~48 per month. I have no choice need to make a payment of about RM150 to unbarred it. When I check online, it shown that the charges due to data usage. My dad is 60+ years old and he do not know how to go internet. I wonder why Digi charge him data usage. I thought this may due to he accidentally click the youtube or whatever then I turn off the mobile data in the phone setting.

This Monday, I was told that his phone kena barred again. When I check online, the unbilled amount is about RM370+, again data usage. The mobile data on the phone setting has been turned off and how the DATA USAGE come from?

I try to check at Digi Centre yesterday. We was told that we need to wait for the itemized bill to be released then only can investigate. I request to turn off the data service forever, he told me it is impossible to turn off the data service as it comes together with the call plan. But when my dad purchased the plan few years ago, there is only "call" plan, no data. Now we were told that the data come together with this call plan, why? Somemore, the guy told us that in order not to get charged data usage in the future, my dad has to change back to use the simple phone without internet function.

I'm planning to switch to other telco bcoz I dun wan to keep on pay for this extra charges and spoil my mood. Really uphappy with this.
*
Y not change the so old plan to new rm50 plan...when u make first payment???
Now kena so many d....
prosibu
post Oct 5 2017, 06:00 PM

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QUOTE(tympg @ Oct 5 2017, 05:20 PM)
I just realised last day or so we can now type USSD codes (eg.*100#) over 4G on Digi's network.  Previously needed 2G/3G for it to work.
*
I still have to drop to 3g... Perhaps u are iphones?
tympg
post Oct 5 2017, 06:46 PM

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QUOTE(prosibu @ Oct 5 2017, 06:00 PM)
I still have to drop to 3g... Perhaps u are iphones?
*
Now I test again, it only works on my prepaid on the 2nd SIM slot (OP3T}. Maybe *#*#4636#*#* doesn't work properly on the 2nd SIM slot.
tympg
post Oct 5 2017, 06:54 PM

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QUOTE(scorp @ Oct 5 2017, 02:38 PM)
Recently I'm very disappointed with Digi. I changed a phone for my dad last month, he is using Call Plan D50 for many years. The second day, his number has been barred due to credit exceeded the limit. I am very surprise as his normal bill is about RM47~48 per month. I have no choice need to make a payment of about RM150 to unbarred it. When I check online, it shown that the charges due to data usage. My dad is 60+ years old and he do not know how to go internet. I wonder why Digi charge him data usage. I thought this may due to he accidentally click the youtube or whatever then I turn off the mobile data in the phone setting.

This Monday, I was told that his phone kena barred again. When I check online, the unbilled amount is about RM370+, again data usage. The mobile data on the phone setting has been turned off and how the DATA USAGE come from?

I try to check at Digi Centre yesterday. We was told that we need to wait for the itemized bill to be released then only can investigate. I request to turn off the data service forever, he told me it is impossible to turn off the data service as it comes together with the call plan. But when my dad purchased the plan few years ago, there is only "call" plan, no data. Now we were told that the data come together with this call plan, why? Somemore, the guy told us that in order not to get charged data usage in the future, my dad has to change back to use the simple phone without internet function.

I'm planning to switch to other telco bcoz I dun wan to keep on pay for this extra charges and spoil my mood. Really uphappy with this.
*
Assuming your dad's phone is Android, you can look under Settings > Data Usage and see which apps or services are the biggest culprits for using the mobile data.
SUSjudehow
post Oct 5 2017, 07:22 PM

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QUOTE(scorp @ Oct 5 2017, 02:38 PM)
Recently I'm very disappointed with Digi. I changed a phone for my dad last month, he is using Call Plan D50 for many years. The second day, his number has been barred due to credit exceeded the limit. I am very surprise as his normal bill is about RM47~48 per month. I have no choice need to make a payment of about RM150 to unbarred it. When I check online, it shown that the charges due to data usage. My dad is 60+ years old and he do not know how to go internet. I wonder why Digi charge him data usage. I thought this may due to he accidentally click the youtube or whatever then I turn off the mobile data in the phone setting.

This Monday, I was told that his phone kena barred again. When I check online, the unbilled amount is about RM370+, again data usage. The mobile data on the phone setting has been turned off and how the DATA USAGE come from?

I try to check at Digi Centre yesterday. We was told that we need to wait for the itemized bill to be released then only can investigate. I request to turn off the data service forever, he told me it is impossible to turn off the data service as it comes together with the call plan. But when my dad purchased the plan few years ago, there is only "call" plan, no data. Now we were told that the data come together with this call plan, why? Somemore, the guy told us that in order not to get charged data usage in the future, my dad has to change back to use the simple phone without internet function.

I'm planning to switch to other telco bcoz I dun wan to keep on pay for this extra charges and spoil my mood. Really uphappy with this.
*
Sorry for the inconvenience you may need to upgrade you plan like rm 50 plan with Internet plan .
OzzyOzz
post Oct 5 2017, 07:32 PM

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QUOTE(tympg @ Oct 5 2017, 06:54 PM)
Assuming your dad's phone is Android, you can look under Settings > Data Usage and see which apps or services are the biggest culprits for using the mobile data.
*
Yes..this is it....maybe app auto updates in the playstore had been turned on?who knows?
Mikeshashimi
post Oct 6 2017, 09:21 PM

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Can I subscribe to Internet Sharing online? Or Must go Digi Store?

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