Market - the furnitures sold are catering for upper middle till luxurious people. 1 piece furniture cost 1k, 2k above. That market is rather small.
OK i get that there's plenty of rich ppl in malaysia too, but rich ppl's furniture demand isnt that much more than middle class (ie. middle class - 1 sofa/house, rich ppl - 2-3 sofa/house).
And rich ppl aint got time for shopping often for furnitures. The houses that these rich ppl rent out will be using cheapskate furnitures sold elsewhere.

Experience - the mall's shopping experience is poor. There's basically only 3 types of (pricey) furniture u can find there (in each shop) - beds, tables, sofas. Same thing for most shops. The designs arent much different and distinct.
There's rows and rows of mishmash furnitures, often with no showrooms to help u visualize how that furniture will fit in into a space.
The restaurant selections arent exciting.
There's no point in going there if there's no exhibition going on or u not shopping for high end furnitures

Online channel - nowadays furnitures can be bought online. The discount vouchers are pretty attractive. Search, filter and sort function lets u see thousands of products instantly.
Way easier and convenient than going all the way to Viva Home

*Souce - my experience going there last month

This post has been edited by LiMi: Jun 21 2017, 11:50 PM

there's this thing called reviews online, just buy those that have above average reviews