Lazada Discussion V18, Buy first Regret later!, [lalalaxx.com][pricecampers.com] Chat
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 Jun 30 2017, 02:09 PM
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#1
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Junior Member
534 posts Joined: Nov 2007 
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Guys,
some question on return. received a damaged item and thinking of returning, but does the buyer need to bear the return shipment cost? Been trying to chat with lazada and emailed the seller but no response. |
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Jun 30 2017, 05:07 PM
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#2
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Junior Member
534 posts Joined: Nov 2007
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QUOTE(cc927 @ Jun 30 2017, 04:13 PM) You can wait for lazada's reply. I've received damaged items a few times. always email them and ask for replacement, but every time they will ask me to keep the item + refund the price I paid. Of course u have to show them the proof - photos of the damaged item. U contact Lazada on this or the seller? |
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Jul 10 2017, 10:37 AM
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#3
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Junior Member
534 posts Joined: Nov 2007
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i've just refunded a damaged good recently.
Just wondering, instead of a refund arrangement, can we request a replacement instead? reason being, i bought the product which was damaged with a discount code, and even with a full refund i don't think i will have another code which can match the discounted price again. |
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Jul 10 2017, 12:09 PM
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#4
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Junior Member
534 posts Joined: Nov 2007
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QUOTE(WaCKy-Angel @ Jul 10 2017, 10:57 AM) NO. thats the CB thing about damaged goods. that suck.. They wont care if u use generic (common) voucher. If u use SV or other non-generic voucher then u can ask for replacement voucher.  QUOTE(magnesium @ Jul 10 2017, 11:16 AM) this is the weak side of free return policies by Lazada well the CS only asked me to return the damaged item which was part of a larger order.we can't get replacement even only 1 damaged out of 4 items delivered, still need to return all 4 do u mean if return all items within the order, they would replace the goods instead? |
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