PSA - https://www.reddit.com/r/AnthemTheGame/comm...anthem_players/

Called PSN for refund, the customer service agent guessed it was Anthem without me saying anything. Not hopeful for a refund cause he said they will investigate 7-14 days then e-mail.

I encountered this shutdown bug a few times. It is on an OG PS4 but upgraded the hard drive few months ago. Also happens on my husband's console which is newer. So I'm not going to play this game again with the chance that it can brick a system/hard drive - since many users have reported it to the point that Sony MY/Asia (based on the agent's reaction) know that it's a big deal. Only played up to level 5 so not that many hours. Uninstalled the game now as it's not worth a chance of bricking 2 consoles to me. I'll maybe come back when the game has been retooled like Division 1 but tbh don't even feel like it at this point. Not trying to be a hater cause I love Bioware games, wanted to love Anthem but I'm done ... hence the refund request.

The only route here is to call. https://asia.playstation.com/en-my/support/contact-us/ - have your transaction id ready (12 digit number in receipt of your PSN transaction). They will say that they need to investigate 7-14 days then you get an e-mail of their decision. If you get a straight full refund let me know! Again I'm not hopeful as it's PSN Asia/MY but worth a shot at this point.