What is Phone Care?
Phone Care is an after-sales service program offered to Celcom postpaid and prepaid customers, which allows the customers to swap or replace their device at any reason.

Who are the target customers?
This service is open to all existing and new Celcom postpaid and prepaid customers. To subscribe to Phone Care, customer need to:

Purchase a new mobile phone or tablet with FIRST™ plans, or
If customer is an existing Celcom subscriber, he/she can purchase a device without a new plan. However, customer may only have one registered device on each Celcom mobile number or plan, or
If customer have recently made a device purchase or EasyPhone with Celcom, he/she can register the mobile phone or tablet (with SIM Card) in full working condition within 30 days from the date of purchase (proof of purchase is required).
What are the Services?
There are two types of service offered:

Phone Swap
Customer can swap device like-for-like up to twice a year. Upon a swap request, you are required to return your enrolled device in exchange for a like-for-like device.
Phone Replacement
Customer can get a like-for-like replacement for their device (which is no longer in their possession) with the same or similar model up to twice a year. No report is required for the replacement.

All these services are provided by our partner, Asurion Technology Malaysia Sdn. Bhd.