If there's any Celcom staff here, you might want to inform someone about this:

A new celcom user, googles "celcom check balance", they will be presented with a top google result, this page:
https://www.celcom.com.my/personal/support/...d=1360826581220

So following your guide, they will dial *118#. Instead of showing the balance/validity directly, they will be presented with a menu, then navigate to _3_ submenus, to finally get "Message Successfully Delivered" after choosing "Main Account", no balance/credit shown, not even an SMS received.

This is extremely poor and frustrating UX behavior.

Now you will jump at me: ya la must dial *124#.
But where is it that that top google result posted above? Update your guide or update your system.

Do you not see the quick guide posted on their website?