What plan are you on?

Simple rule: If you purchase and activate your prepaid sim before June 2015 and haven't change plan since, you are entitled to validity extension. After that no more

Another simple rule: If his xpax have payu, then high chance he can get validity extension. If his plan comes with basic internet, no validity extension. So instead of asking when did he activates his data, you can ask him if his plan has basic data

Xpax is not for thrifty budget user. That is why ARPU for xpax is rm30. Xpax stopped offering validity extension for new users and plans, but its mvno still offers them