Let me tell you my experience. I recently updated my current package to first platinum, along with ordering a Note 8. I received my phone and new sim in about a week, but guess what? I immediately called them to activate my new sim, and it took calling them EVERY day for 1 week to activate it. Think that's the end of it? Nope. Now my mobile data only does youtube, yonder, and google play/gmail/whatsapp. I can do google search but that's about it. I can't connect to ANY sites at all unless I proxy through google amp/weblight. No other apps/games can use mobile data because it seems that the requests aren't going through. So calling everyday about that, each time is the same story - we will activate within 12-24hrs blah blah blah reset your network on our end etc etc. Same thing, doesn't work. There is apparently nothing wrong with my account on their side according to them. I've tried other celcom sims and it works on my phone, but my sim doesn't work with mobile data on other phones the same way. Finally I went to one of the celcom branches and one of the techs said after testing that there was something missing on the sim or not activated on their end and that he knew what was up (he tested the sim on his laptop) but I had to wait for it to get processed by the other division. I hope this is true because I am a little frustrated at waiting any longer. Oh yeah I did exchange sim just to see if mine was faulty, but nope, same problem. I have to mention though, that every single rep I talked to was nice and tried to be helpful and I am appreciative of that. None of them were rude and I genuinely felt like they tried to help. I can only say that it was just frustrating being a long time customer (pre 2k) and I thought things like this would be more seamless and get settled within the same day. They really need to work out the technical side of things.
I hope you don't run into the same trouble as me, I don't know how common that is. I asked to have my ticket escalated a few times, but until now I am stuck with a half working mobile data. Also, I could never get the support ticket submission working from the website (network issue area). Btw, anyone on first platinum able to dial 1881 or 0196011881? I thought that's the help line for first customers. Doesn't work for me. I should get a rebate or something, paying for something I am unable to fully utilise (entering 3rd week now).