Think twice before switching. I am experiencing an issue for months namely cannot get OTP. What frustrate me the most is how Celcom agent handling the case. They asked for short code of the sender. The funny part is how can we provide them that when we are unable to get the OTP at the first place.

After months of lodging reports, i do not know whether they had highlighted my name but now the latest ome who deal with it very smart. Do not engange a communication till they temporary stop the issue and close the case.

This lady in particular is very ignorant, gave me a miscall and close my case without double check with me. She gave me a list of the OTP that i can get and deemed it case closed. It is very tiring for me to keep chasing them for the case as if i am working for CELCOM

* Latest update(26/05/20): the agent closes my case again today, no choice but to complain her even on raya( not my intention to spoil others mood but she did not do her part and I have given her countless times to redeem her mistake.




This post has been edited by Fragileprism: May 28 2020, 09:21 PM


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That is why i am not stepping back from this until they give me an explaination