SKMM people told me Celcom is overwhelmed, give them a few days to sort it out, lol

Just now actually I follow up again. I am using MEGA 188 Lightning with 120GB (Now 2048GB) monthly quota plan.

But their system stated, my plan was MEGA 188 Unlimited. But, they can read my quota is 2048GB but it was Unlimited plan and my Celcom Life is also stated Lightning. Dont know what their system is.

Then I ask to switch my plan to lightning instead of Unlimited. Just switched and see whether can get 5G.

If yes, maybe your lightning plan in their backends and unlimited. Haha

First call, a newbie told me. Base on reports, my connection is already 5G. Just take some time for Celcom to launch 5G logo on my phone. I direct laughed and say dont talk nonsense to me. Then he ask me to on hold the line and he check with his supervisor. The come back inform me that my plan was Unlimited instead of Lightning. Then I ask him double confirm, and he insisted it is Unlimited. But all my apps was show Lighting plan.

Then he transfer my line for 10mins…. No people connect to my call. I hang n call again.

Another agent told me. It is Unlimited. Then I requested to switch Lighting. They send me link for verification and switch. But so far after switch, no SMS, quota balance no refresh at all. Dont know what happen to Celcom.

I tried to insert the sim card to Android. Also no 5G.

Finally… a simple thing they make it difficult.
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Hi to all... My problem with Celcom is even worst. Go bluecube want change sim card due to my existing sim was too old yesterday. CS said system slow so just give me the new sim and wait until old sim don't have any line. Today morning old sim don't have 4G data anymore. My work need data so change to new sim but the problem is can't call in or out anymore while only got 4G service  WTH... Change to new sim also can't due to their system problem. They report to IT department for this issue. So now only internet call can get through and can't received any TAC from internet banking. Told to wait 24 hours. Haish.... 

i logged case on 20 Dec. Today i see case closed. still no 5G 🤦🏻‍♂️

As long as the case is escalated to the support team, then will just close the case. same as yoodo. no tracking on support team. cowboy town.

Nope. Noticed the 5G icon on my iPhone 13PM when i was about to go to work. I guess, the SMS does not matter.. as long as the 5G is activated..

Anyway, i pestered Celcom's Cust Care via their Twitter account after all other efforts via WhatsApp, FB & direct chat thru Celcom's portal went unattended..

Submit aduan yesterday, today morning get call due to my MCMC complaint. Just now reboot my device for fun and test luck. Guess what is that! 5GGGG! First report was made on 14 Dec. Call Celcom almost every 2 days to followup. A lot of excuses until make aduan to mcmc.

Just try it. Your right to get 5G as promised.

https://aduan.skmm.gov.my/

Maybe it worked with other people?

These telco/internet customer service really think we customers are dumb.

Like last time.. complain home internet slow..

Reply: "Mungkin ada org lain juga pakai. Bila ramai pakai, mmg internet jadi slow."

?????

Anyone got problem when layan Celcom website? Very very laggy and jam like hell, i go visit Digi, Celcom, Unifi Mobile,UMobile no problem pun

I have a question, do you guys having issue using Celcom Life app? Been loading forever on the app for a few days now, or weeks. I havent try reinstalling though, using iphone 13.

i cant find any xpax packages anymore
celcomdigi is offering new plans, doesnt seem to have any validity extender packages