Nowadays overwhelming majority of personal/private calls are made from mobile phones and 1300 /1800 numbers get charged more on mobile? Most telcos say that bundled minutes cannot be used for 1300 and 1800, and they charge A LOT for calling those numbers
why don't they use normal number like 03 or 01X since it's cheaper for customers to call?

This post has been edited by jfleong: May 29 2017, 01:54 PM

Few Toll free numbers uses your cell phone minutes when you call. The cell phone carriers don't care who or what you're calling. The second your phone starts dialing out, your minutes are ticking away. When you place a call (even to a toll free number) you're using your provider's service, tower, etc.

My question is why don't they use normal number like 03 or 01X since it's cheaper for customers to call?

every time call my wallet sure bleed

eh i tot toll free is 1800
1300 is like local call rate?

I kena extra charge RM40 this month because of calling poslaju.

1300 is considered special number
My current plan includes bundled minutes, but cannot be used for 1300 and 1800, charge 30 sen per minute

Always try to look for local numbers, for example they say if calling overseas, call 03XXXXXXX , you can actually use that number even from Malaysia, and they charge as ordinary call

1. Improve customer satisfaction
2. Easy to remember
3. Credibility
4. Portability
5. Marketing Tool

unker is lazy to explain the detail. go search yourself

How does using 1300 instead of 03 improve those? Cannot understand
Intried Google but there aren't any answers because this is Malaysia specific, other countries call toll free from mobile is free

i actually try to say 1300 is not toll free

toll free is 1800

But from mobile phone both are special numbers charged at a higher rate

i see

You are right. Toll free and local call charge if you call using TM line. Using cellphone? Forget it. That is why I still have regular phone ... but how many time I call these number?

The number is easy to remember, marketing can use it to their advantage easily, the number can be used no matter where the office location is, the number is the same for all the service available to the customers.

Also, no other countries specifically didnt charge toll free number, except for landline. That is very much dependent on their telco policies

These toll free and local rate numbers are to make customers happy not to burdened by call charge. Imagine you call and the machine play music and listen to ads. Ask you to press this and that number and waiting for a person to pick up the phone.

For call through cellphone, better use normal number but many companies do not even provide the number to call

You can always make 03 numbers easy to remember too, like using company name or string of consecutive numbers like 1234 or same numbers
For out of state you can still call by adding the appropriate prefix like 04 , 05 etc
03 numbers is also same, just that if you're calling from KL you can omit the 03

how much are those special charge actually? nowadays most ppl dont bother to konect house phones

THIS. I don't have a landline and cannot use office to call, boss will scold
Most companies have them if you search online, but some like GRAB doesn't have them (or do they? Send me the number)

the number can be used no matter where the office location is. Can the 03,04,05 or whatever those localized number be used after you relocate your office to another state?