A few times i encounter some irresponsible / assholes passengers which climbs above my head.
Examples:

1) Passenger cutting her finger nails at my back seat. I noticed it during the ride, but just dont wanna complain directly to passenger.
2) Students sitting more than 4 passengers behind, and still ignores (and gives a innocent smile or innocent remarks) despite being told off that it is not allowed. Cant cancel as i already arrived pickup point.
The worst one is those using promo code . He / she must be thinking - What a bargain. RM 1 to sit 5 people.

3) Passenger request drop off her friend first at her friend's hostel before proceeding to drop off point. That time multi stop was not introduced, and worse still, using promo code
4) Passenger sit 3 + 1 passenger , using Grabshare. Since drop off point is nearby, so i just close one eye , since i already arrived.

5) passenger called ask me where am i, i said, i am 200m away, he acknowledged and even give me house number. arrived at his house gate, his wife came out and told me he already left and already heading to the airport (but booking states, Drop off at Taman Desa Medical Centre). Okay wtf. Call his phone, ringing, refuse to answer

These are the few incidents i can recall.

A number of times i reported to cs, and its either "we will investigate and take necessary actions" or "we will remark in the system", especially the latter one is not very convincing. Ok, so what happens next?

Seriously grab customer service response isn't as convincing as Uber. They don't respond as well as Uber.
I think their FB team is just a group of sweet talkers.
But the reason i still stick with Grab is because of their incentives (Im a Ambassador) and fare prices. I havent compared Uber's Cash King yet, but every time a heavy Promo comes on board, some passengers literally abuse it, especially students.

no wrong using promo code , promotes more ppl to ride

The wrong is malaysian people attitude.

whats wrong with promo code?

Exactly. The passenger want to use promo code or Grabshare , go ahead, but please la, abide to Grab's term and condition.
Promo or not, it all boils down to their atitulde.

I also encountered secondary student, sit 4 behind, and 1 really obese guy, in the front. No promo code used. But still wants to head to school. Told him off, still say " tak apa la, bang".

U will never know, but from some forumer sharing here, Grab did ban rider who has excessively cancel.

I suggest u to register the forum held at 10th June and express your situation towards Grab management.
http://grb.to/gthall

This post has been edited by yhtan: May 26 2017, 03:05 PM

you clearly don't understand promo code. Grab still pays you right? and so?

with promo create more riders request. if not will be dry season.

best time to drive is during promo week. period.

Look guys, im not here to discuss about promo codes.
My title already stated clearly. But it seems the rest of you are focusing on me condemning promo codes. Which is not the original intention of this thread.

Just because i used promo code phrases and all a sudden topic changed?.

Nvm ill close thread.

Thanks anyway yhtan for your advice. Will consider