Hi, I got a Archer C7 and tried connecting to my Unifi account.

got the PPPOE details correct - checked numerous times.
turned on the IPTV and selected Unifi as suggested.
still i cant connect. Any help?

PS: I am on a Unifibiz account.

thank you very much in advance.

thanks for the replies.

correct


by BTU i assume you mean the modem? it is working and linked to TM. the old router still works and have also checked with TM.

Everything else seem to be in order. I have even factory reset the router to no avail. I googled and found the IPTV workaround and have applied it.

thus i am wondering if there are any other workaround that i need to try,

if everything else is in order, i think i can only assume that the router was DOA since it is new out of box.

There multiple areas showing that I am not connected to the internet;

1) the internet LED icon on the C7 is red (non-flashing)
2) the router set up page shows not connected
3) my computer n phone shows connected to Wifi on the C7 but no internet connection.
4) the IP did not change and is still the default 0.0.0.0

is there any specific things i should look for in the log?

This post has been edited by Karenalvin: Sep 5 2017, 04:41 PM

i will check it once the the office is empty. right now the colleagues using the network to work.

Thanks for the help mate. it is working now. I thought it was ok to just select IPTV - Unifi Malaysia, but I did not select the check mark. selected and it is working now. thanks a lot

one final question if you would be so kind to answer. the original setting on the TM router, the MTU is set as 1492. should i follow their setting of 1492 or stick to default of 1480?

thanks mate. all these things can be a little overwhelming. thanks for the explanation