after purchase still eligible 1 to 1 exchange?

 

lucky to get 1 to 1

kesian me, kena bash in v3 and v4 because people didn't believe when I said they will accept 1 to 1 exchange if you are unhappy with your phone, no questions asked.

But now more and more people have posted that they have managed to get 1 to 1 exchange..
Within 3 days of purchase, can do 1 to 1 at the Store you bought it from itself.
After 3 days, you can do 1 to 1 at Service Center.

Am happy for everyone who manage to claim 1 to 1 exchange. Together we can enjoy our phone that we paid so much for.   

EDIT: btw the only concern for doing 1 to 1 at SC is they may be giving you refurbished units and not brand new sealed units, because of the amount of people going back to SC to do 1 to 1 exchange.. So its best if you check your phone properly at the shop you bought it from and if any issues arises, request for an exchange there and then itself.

yes the seal is an indicator, but its best if they cut the seal in front of you.

How did the exchange process go? Mind to share more info..

Like when u return the phone and they check, then when they give green light for exchange, they brought out a new box? Did they cut the seal in front of you? Or was it already opened when they bring it to you?

you mean the 1 to 1 exchange need to wait max 2 weeks?

I have insider info that most of the S8 or S8+ the SC have are "refurbished" units. They will check the phone for any problems, then do some software fixes, if still not solved then only they change the problematic hardware component.

Once changed hardware, they will do the necessary checks like water test, etc.. If all pass as well, then they will repackage the phone. Im guessing this means putting on new stickers for front screen and back glass of the phone and also sealing back the box with new tamper-proof stickers.

But this "refurbish" is not as bad like iPhone refurbish unit you get because most or basically all the S8/S8+ sets are still very brand new, and the volume of people coming in to exchange is quite a lot.

So no way to truly 100% tell if your phone is "refurbished" or brand new from factory as the tamper seals on the box and plastic films on the phones can be replaced..

Just think for a moment, how and why you think different phones when unboxed have different values set in them in the *#15987# function then? 

i see, some forumers were lucky than you i think they got the 1 to 1 on the spot.

its random I believe, have unboxed sets with 0, -2, and -4. Never come across any -6 (maximum) though..

That is pre-update values. After software update the values changed to 0, -3, -6 and -9 (maximum)

Don't think there's a way to differentiate. But you can try to use this app to check the status. It will tell you if your unit is refurbished.

https://play.google.com/store/apps/details?...guyen.phoneinfo

that one i have no idea, i dont think you can differentiate unless you are the technician working in Samsung SC. Doubt front desk staffs even know as well as they just pick a box from storage..

Just check your new phone after done exchange.

wonder if that app would still be useful if its Samsung themselves configuring it?
I would think Samsung have the tools to reset everything right hmm

I think u can check ur fon is new ir not under setfing. About phone. N status. Just check for the up time. If the counter really start from zero. Or while turn on a few second pass.  Then its new.

That one im not so sure. But if really new. Then the counter should start from zero. Like my set last time. Still in second before turn into minutes.

for those interested to get CC, can view my siggy below. I'm letting mine go. For S8 only though.

Got pyramid and pavilion in kl

syaff is at sunway pyramid should be better there

I did mine at Sunway Pyramid branch too, staff service quite good but they are currently out of clear coats at both branches and only have the matte ones, clear coat stocks are estimated to arrive next week according to them.

Imo pyramid far better,bcoz i experience many times went to pavillion there 1 guy always being sarcastic towards customer's.

My s8 was set at -6 out of the box.. can I know what is the default value should be?

-3 out of the box? I tried at 0. A little bit redish but when i try at *#0*# i didnt see any red..

Mine

imgurl

my s8+ also -6 ,no red screen problem for the moment..hopefully dont come to me..