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 Indoor - veru poor data coverage

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TSnutella
post May 25 2017, 10:58 PM, updated 7y ago

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From: KL


Recently experience very poor data coverage in Klang Valley area, especially indoor area (shoplots, mall, etc)
Previously was fine in the same places, but recently became low or totally no coverage.

Made complaint to Maxis, they said indoor area it's on best effort basis.
However, in the same area, Digi and UMobile both work fine.

Anyone else experience same problem?
What's wrong with Maxis service?
VeeJay
post May 25 2017, 11:00 PM

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QUOTE(nutella @ May 25 2017, 10:58 PM)
Recently experience very poor data coverage in Klang Valley area, especially indoor area (shoplots, mall, etc)
Previously was fine in the same places, but recently became low or totally no coverage.

Made complaint to Maxis, they said indoor area it's on best effort basis.
However, in the same area, Digi and UMobile both work fine.

Anyone else experience same problem?
What's wrong with Maxis service?
*
Depending on location, I have used all 3 services, Maxis, celcom, digi; pretty much the same, at certain locations they lose their connections.
Maxis
post May 26 2017, 04:31 PM

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QUOTE(nutella @ May 25 2017, 10:58 PM)
Recently experience very poor data coverage in Klang Valley area, especially indoor area (shoplots, mall, etc)
Previously was fine in the same places, but recently became low or totally no coverage.

Made complaint to Maxis, they said indoor area it's on best effort basis.
However, in the same area, Digi and UMobile both work fine.

Anyone else experience same problem?
What's wrong with Maxis service?
*
Hi nutella,

We are sorry to hear about the network issue that you encountered at your location. Allow us to check on this. Kindly PM us the details as per below for further assistance:

Name:
IC/Passport:
Phone Number:
Full Address of the location:
Nearest landmark: (eg: SMK xxx or etc)
Since when the issue started:
Speed test result:

TQ
dudan
post May 31 2017, 09:42 PM

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QUOTE(nutella @ May 25 2017, 10:58 PM)
Recently experience very poor data coverage in Klang Valley area, especially indoor area (shoplots, mall, etc)
Previously was fine in the same places, but recently became low or totally no coverage.

Made complaint to Maxis, they said indoor area it's on best effort basis.
However, in the same area, Digi and UMobile both work fine.

Anyone else experience same problem?
What's wrong with Maxis service?
*
It'll depends whether maxis having its inbuilding base station there or not. If not then it'll hook to spillage from outside
andrekua2
post May 31 2017, 10:19 PM

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Yeah... I'm experiencing the same thing.

Maxis uses 2 bands, band 3 and band 7. If your phone default to Band 7, it's really slow and very high ping. Certain phone like Samsung can force the phone to use Band 3 and you'll get much better speed and ping.



 

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