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Job Provider - IT [WTH] IT Technical Support Engineer, Up to RM3000-4000

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TSkenfriend
post May 25 2017, 03:47 PM, updated 2y ago

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Joined: May 2011
IT Technical Support Engineer
TeamCloud Solution Sdn Bhd
Petaling Jaya
MYR 3,000 - MYR 4,000

Job Description

As IT Technical Support Engineer, you will be providing Technical Support to Enterprise users of desktop/laptop/PC, assisting with maintenance and deployment of new desktop/laptop hardware, supporting clients onsite and managing tickets using the company’s chosen IT ticketing tool. You will also coordinate and communicate with IT management.

Responsibilities:

· To provide technical assistance to clients for products & services.

· To provide guidance to clients for products & services.

· To troubleshoot errors related to hosting-related services (Windows & Linux).

· To monitor servers’ performances.

· To ensure servers are working on optimum performance.

· To reply to clients via Helpdesk.

· To answer and reply to phone calls on Technical related issues.

· To perform weekly & monthly server maintenance.

· Involved in various company’s system implementation projects

Requirements:

· Candidate must possess or currently pursuing a Diploma or Bachelor’s Degree in Engineering

(Computer/Telecommunication), Computer Science/Information Technology /Computer –

Network/System/Database Admin or equivalent.

· Strong organizational skills with ability to prioritize effectively.

· Has some helpdesk/service desk background.

· Has experience working in SLA driven environment.

· Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult situations.

· Previous experience with remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset.

· Required language(s): English.

· Preferred language(s): Bahasa Malaysia, Mandarin.

· Applicants must be willing to work in PJ/KL.

· Applicants must be willing to work on shift.

· Applicants must have own transport. Preferably a car.

· Applicants should be Malaysian citizens or hold relevant residence status.

· Preferably junior executives specializing in IT/Computer – Network/System/Database Admin or equivalent.

Technical Requirements:

· Windows OS desktop, Networking.

· Microsoft Office 365 – Word, Excel, PowerPoint, Outlook.

· Working level TCP IP networking, LAN cabling, On-site support.

Desktop, Laptop, MacBook, Basic Network and wireless network, printing, DNS.

Interested candidates please send resume to hr@teamcloud.my , mondo.raj@teamcloud.my .

This post has been edited by kenfriend: Jan 5 2023, 12:43 AM

 

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