IT Technical Support Engineer
TeamCloud Solution Sdn Bhd
Petaling Jaya
MYR 3,000 - MYR 4,000
Job Description
As IT Technical Support Engineer, you will be providing Technical Support to Enterprise users of desktop/laptop/PC, assisting with maintenance and deployment of new desktop/laptop hardware, supporting clients onsite and managing tickets using the company’s chosen IT ticketing tool. You will also coordinate and communicate with IT management.
Responsibilities:
· To provide technical assistance to clients for products & services.
· To provide guidance to clients for products & services.
· To troubleshoot errors related to hosting-related services (Windows & Linux).
· To monitor servers’ performances.
· To ensure servers are working on optimum performance.
· To reply to clients via Helpdesk.
· To answer and reply to phone calls on Technical related issues.
· To perform weekly & monthly server maintenance.
· Involved in various company’s system implementation projects
Requirements:
· Candidate must possess or currently pursuing a Diploma or Bachelor’s Degree in Engineering
(Computer/Telecommunication), Computer Science/Information Technology /Computer –
Network/System/Database Admin or equivalent.
· Strong organizational skills with ability to prioritize effectively.
· Has some helpdesk/service desk background.
· Has experience working in SLA driven environment.
· Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult situations.
· Previous experience with remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset.
· Required language(s): English.
· Preferred language(s): Bahasa Malaysia, Mandarin.
· Applicants must be willing to work in PJ/KL.
· Applicants must be willing to work on shift.
· Applicants must have own transport. Preferably a car.
· Applicants should be Malaysian citizens or hold relevant residence status.
· Preferably junior executives specializing in IT/Computer – Network/System/Database Admin or equivalent.
Technical Requirements:
· Windows OS desktop, Networking.
· Microsoft Office 365 – Word, Excel, PowerPoint, Outlook.
· Working level TCP IP networking, LAN cabling, On-site support.
Desktop, Laptop, MacBook, Basic Network and wireless network, printing, DNS.
Interested candidates please send resume to hr@teamcloud.my , mondo.raj@teamcloud.my .
This post has been edited by kenfriend: Jan 5 2023, 12:43 AM
Job Provider - IT [WTH] IT Technical Support Engineer, Up to RM3000-4000