QUOTE(Nog_1985 @ May 28 2017, 12:25 PM)
It's always easier to say than done bro.
I will let you with your opinion as I have open this thread to seek an opinion on how to counter such staff behavior and not to bash other user thread.
And do note, Boss and Team Leader is 2 different role. Boss uses people to met their target but leader develops people to met the target set.
Try to be in call center environment and then only you will know every minutes count.
Thanks for your irrelevant comment.
Have a good day.
my answer just one..I will let you with your opinion as I have open this thread to seek an opinion on how to counter such staff behavior and not to bash other user thread.
And do note, Boss and Team Leader is 2 different role. Boss uses people to met their target but leader develops people to met the target set.
Try to be in call center environment and then only you will know every minutes count.
Thanks for your irrelevant comment.
Have a good day.
If you want to manage you team..
Don't focus on people issue but how to reduce the workload..
They is always be issue of BURNOUT .. When people burn out they tend to focus on doing other thing ... Try to escalate how work enviroment like
every 2 hour in the chair can have rest 15 minute.. So they need to focus on what people telling instead of been bom of queue of people angrywith x,y,z company.
Every time count ?
Most of the call centre only do script talk and all depend on freakin level 1,2,3,4,5 which i dam freakin annoy..
In the end depend on Service Level Agreement (SLA).I mean SLA hour which translate to time count..
Delay is unavoidable so learn hot to manage..
And finally "HUMAN NOT TARGET". They only do as Standard Of Procedure.. it's like chinaman company if you said so.
As i said before, advise only can be done upon telling the truth since this is SERIOUS KOPITIAM, i never troll you unless you want to accept it or.. IT may not constructive as your enviroment but either you want it or not..IT depend.. It's on your problem not the staff and only escalate if you cannot control