It's time for me to say goodbye to Infinite plan.

Yes, device does matter but not in my case. Tried Samsung, TP-link, Huawei and Xiaomi. All same result at my place. The only place that has great speed at Sungai Petani is Tesco Selatan. No problem to get 60mbps there.

Replied from Digi - complainant may not be experiencing optimal signals indoor especially during peak hours due to network congestion at the said location. The serving site currently carrying high number of LTE users and utilization rate also high up to 90% during peak hour.

Resolution-

1) Tentative timeframe for network enhancement:-
- Feedback has been highlighted to the planners for the future capacity upgrade. Tentatively by Q4 2018

2) Reasonable rebate/offer:
- Monthly rebate RM20 x 6 months. Complainant declines the offer. Account does not contracted.

3) Interim solution
-No enhancement work or new site plan for now.