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 Rakuten Trade, A new online trading platform

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ayamback
post Apr 1 2020, 01:18 PM

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QUOTE(TruboXL @ Apr 1 2020, 11:47 AM)
so I sold some stock... but the amount credited to trading limit and not withdrawable? hmm.gif

new here to trd...
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wait 2 trading days, then u can withdraw
ayamback
post Apr 11 2020, 08:23 PM

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QUOTE(Zoo Howl @ Apr 11 2020, 06:45 PM)
I see... plan to buy certain shares with odd order haha

What is the benefit of rakuten point?
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Can exchange into AirAsia Big Points but not worth too much actually
ayamback
post Apr 14 2020, 11:26 AM

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QUOTE(kucingfight @ Apr 14 2020, 11:06 AM)
newbie here, where can i view completed contract? as in breakdown of cost of my purchase of a stock (fee, clearing etc)
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Go to My Account, then My Statement
ayamback
post Apr 16 2020, 10:06 AM

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QUOTE(unforg1ven @ Apr 16 2020, 09:02 AM)
RAKUTRADE is the WORST trading app

I do some sortie and my order just showing status sent..

.. And the price drop back.. Wtf..
Please don't use RAKUTRADE.. Not reliable...

And it will failed and system down when you wanna unload your big chuck of share at the right price
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U do know that if you want to sell, you need to join in the queue along with all other sellers, right?
ayamback
post Apr 16 2020, 01:29 PM

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QUOTE(unforg1ven @ Apr 16 2020, 12:39 PM)
Hi

Please don't talk about sucha basic thing.. On queue blah..
The issue is I submitted the order to queue, and the system status is 'sent' for next 35 min...

And after 35min showing rejected...

Finally email around 11am saying system issue.....
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Then it's one off thing la... u say as if this happens all the time in rakuten and as if u press sell means will sell right away

Whatever apps also will have occasional system problem

next time if u want to sell at a target price, just queue the day before lor

This post has been edited by ayamback: Apr 16 2020, 01:32 PM
ayamback
post Jun 9 2020, 02:46 PM

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412 posts

Joined: Oct 2017
QUOTE
Dear all,

Kindly be informed that we experienced service disruption to the Order Management earlier.

Kindly proceed to check your order status and re-key in if your order status rejected.

Once again, our sincere apologies for any inconvenience caused. We appreciate for your continuing support.

Should you require further assistance, you may give us a call at 1-800-88-6001 or +603-21107100 for international.

Regards,

Customer Service

Rakuten Trade Sdn Bhd


Just got this email ranting.gif

This post has been edited by ayamback: Jun 9 2020, 02:46 PM
ayamback
post Jun 9 2020, 07:32 PM

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QUOTE(ZeroSOFInfinity @ Jun 9 2020, 03:25 PM)
Jibek, you know how long my money was "stuck" with the previous order boh? Until I can't make any purchases. Now the opportunity already fly away, and they expect us to buy at higher price?
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Jibek, email not from me la jibek mad.gif ranting.gif
ayamback
post Jun 9 2020, 07:45 PM

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QUOTE(ZeroSOFInfinity @ Jun 9 2020, 07:40 PM)
Not referring to you lar obviously lol. Its Rakuten.

But seriously I am a bit pissed with them. Not only I missed the change to buy a stock, but also unable to sell one of mine, resulting in lower profit margins. Damn.
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haha word properly la... sounds like u scolding me

im also bloody angry at them ranting.gif


ayamback
post Aug 4 2020, 12:39 PM

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QUOTE(XweienX @ Aug 4 2020, 12:01 PM)
I just came back from M+ branch, after sign everything d the guy say at least need wait 1 month for account to open
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Did you just walk in or have to make appointment?

 

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