let say 30k, do u need to fill in a form or something? I never try withdrawing large amount before (30k and above)

Kinda worried to keep DCA every month and not knowing about this haha

Hello all,

I opened up a Rakuten trade cash account on 23rd April 10am.

received an email to verify my email, clicked on it, then i received an email saying email verified successful.

By right its suppose to get the account done within 2 hours isnt it?

up until now i still have not received anything.

How long does it take for your guys to receive your cash account?

probably now there is too many applicants to be processed
back around 3 weeks ago, yes mine was 2hrs from start to finish

Approximately 2 hours.
You can follow up with them via email or whatsapp.
They are quite responsive.

Hi guys im really having a problem with Rakuten.

I have emailed them COUNTLESS times, NO REPLY. I CALLED many TIMES, NO ANSWER , even waitied for 20minutes and the line got cut off.

I bought 10,000 air asia shares around rm8,800.

And sold it at a loss on 23rd april 2020.

BUT I STILL HAVE NOT RECEIVED my BALANCE OF RM7,700 into my trading account.

This is one of the worst online trading platform i have ever used.

23rd April is Thursday. T+2 settlement means the cash should only come in on Monday 27th April because the weekends don't count.

Actually sudah got news that most brokers freezing new account creationsince last week, as far as i know hl, cimb has freeze but not sure about rakuten. so i guess those new trying to create new account might be affected.

Not a good move to freeze account. Instead what they should do is don't allow the new account holders to go on margin/contra and no short selling or oil futures. Problem solve.

Where got people working on weekend. They are working on office hour. And as mentioned T+2 also no reached yet, but u should have the margin to purschase future but if want withdraw may need wait till Tuesday.

Btw do have bad experience with them. Only reply email at 5pm. Call in also ask to email and complaint, told will reply in email...

Worse is the customer service hang my call at 530pm at the middle of conversion. And no one call back next day.
End Up transfer all out. No TRUST.

This post has been edited by fense: Apr 26 2020, 10:01 PM

Wondering about the same thing too, any sifu can clarify on this?
Is the 30k withdrawal limit a daily or monthly limit?

BTW if anyone new wants to create a Rakuten Trade account do PM me or drop me a message on whatsapp (much faster response) to get a referral code for free 500RT points upon activation!

FromRakuten Withdrawal FAQ:-

What is the maximum amount for a withdrawal?
There is no maximum amount for withdrawals. However, your account should have minimum balance of RM10 to keep your account active

I would suggest you to check with Rakuten directly.

Account opened! Just received email. Maybe too many people opening accounts

no need to fill any forms.... i withdraw 100k before... if i remember correctly daily limit was 30k (about 1 or 2 years ago....i'm not sure about now whether there is still daily withdrawal limit or not... cos i stop using Rakuten for long time already) ..... so 100k took me 4 days.....

May I know which platform you're using now?

So I did my first stock purchase today. Made a wee bit of profit selling back on the same day.

I noticed that I can setup price alerts. But is it possible to setup a stop loss order in the system?

As far as I know there's no such function in Rakuten Trade as of now.

actually how to check the price of our stock when we 1st bought it? i forgot last time i buy time is how much.

how do you enable the global trading though? I could only see Malaysia Equities

ps: I just signed up to that itrade thing

U have to fill up new forms and declarations. I think it's available on the website or you can email and ask for it. I then submitted them to the HQ. The nextt few days, global trading was activated.

thanks!