So the charges should be starting from rm60? And not rm200?

i think there is something wrong with TMpoint sungai petani, went there to terminate my streamyx and now i still got the latest bill. when call the Tm 100 about it, they said my account still active and asked me to show proof of termination. nampak sngt tak buat kerja

thats why bro, for termination form, they just asked me to fill in Borang Komitment Bayaran untuk penamatan perkhidmatan. Dont know its valid or not. Valid or not its their fault. 

Installed hypptv on hp, but only tv1 is working. the rest of the channels, not working.
What about the rest?
Any of you managed to get hyyptv everywhere to work?

Problem is these installers wanted to charge even you requested them for the standard installation according to the guide. And if u are not agreeable then they wont proceed n have to fix another appointment which TM warns will be chargeable. As an agent, can u post a copy of the latest Installatio Guide?

it is not about whether to inform or not.

the cunning contractors will find ways to get $$ from innocent customers.

yup, that's why in my earlier post, i told the rest that as customer, we can only do to protect ourselves.

yes, not all are like that. i had met 3 groups for my installation, 1 group only is not like that.

haha.

there is a better way.

before speaking to them, make sure the conversation is recorded. let them quote the price, if they quote higher than usual, show them the guide and tell them that u are calling TM 100 to 'confirm' the price.

see what are their response. 

i think it is a must to do.

we need to have someone 'catch' these ppl red-handed and make it big, so that the rest of them will not do this.

being a 7 years agent, and to be honest, you should know whether they are really 'blur' or act 'blur'.
this is not a one-off thing, in fact, this practice has been around for many many many many many years. I am surprised that no one actually voice out and make awareness to the public.

robbing cases etc are always reported in news or other media. I am surprised that this was not reported. as it has no difference.

TM should have set a standard that all charges are charge in the bill, not paid directly to the installer. That way the installer will claim the charges from TM for each successful installation, and it would be easy to monitor.

aik bukan charge next bill ? need to paid on the spot ?

u know why very little complaint? because a lot of the customers they are not aware of the charging scheme, so TM installers tell them, they just accept.

the auntie neighbour next to my parent house, they were charged rm260 for streamyx installation? I was like wtf? isn't streamyx is using telephone line? why install streamyx even need to pay also???

yeah, i am aware that there are different practices at different places. but this is exactly the cause of the problem.

it means that the standard pricing scheme never take effect at all, that's why everyone is not aware of what others are doing.
everyone is practicing differently. so customers are also being treated differently all the time. lucky customers may not suffer anything, unlucky one will suffer like hell to pay all the extra. given the income level of typical bolehland family, the monthly subscription of unifi/streamyx is no longer low cost to them. now even just installation fee they also must pay more than expected. this is something seriously wrong. and worst part of it, no one is controlling these acts and no one seems to be aware of this act too.

the service is the same, why every single contractor can do the way they want, instead of following their own set of standard instead of what TM has set. Same for agents too.

it just proves the current SOP is having serious problem. 

i dun know if the next door auntie got any receipt or not, this is what she told us when I install the unifi at my parent house. her response to me like isn't it the fee to pay for. this is the problem of awareness i stressed on. in the end, i am not the one who paid.
but as an agent, u should know that this poses a serious problem rite? why streamyx needs installation fee? why it just simply uses telephone line. existing telephone line somemore.

For my case, the agent that time who helped me signed. He said his installer is charging a fixed rate rm160 and he said it is a special rate who signed under him. Because he said other corner unit at my area which installed cost rm250.

So the cost can anyhow decide one it means,

In fact, referring to TM guide, the 'special rate' is also higher than the normal,

But lucky in the end, he promised to come and install on one of the day. Then end up he flew me kite on the agreed date and time. I straightaway called to tm to cancel the application and reapply online instead. That time I want to get the service installed fast so I forgo the 1 month free for online application, that's why sign up from him since he said can arrange the appointment very fast. It is true, to apply online until installation minimally takes 2 weeks.

This box is Fiber Wall Socket(FWS) fixed on the internal wall. Most ppl dont get the Fibre Termination Box(FTB) which is fixed on the outer wall. A black Fiber is pulled from the pole to FTB and then a white Fiber is connected to the FWS. For those who are shortchanged n  dont get the FTB, a black fiber is pull to the outer wall, then the fiber is coiled(see pic below) a few rounds for spare b4 it goes thru the wall and connect directly to FWS, then a white fiber will connect to the BTU.

TOMEI-R did u get this coil of black fiber on the outside wall b4 it is connected to the internal wall? It is so ugly n this is where the FTB should be.

LeonTan is this how it is done nowadays?

I was referring to the coil of fiber in the picture where FTB is supposed to be b4 the fiber goes into the house.

with the box now being all locked up, preventing from apk installation. haih

My VIP5 free upgrade to Unifi Lite 10, they also gave me HyppTv Everywhere and upgraded my basic package to Ruby package.
I still can use the STB to watch on the tv.

hi, we normally get 2 equipment rite? 1 is the TM unifi box, another will be a Wifi router.

Can we connect our LAN cable direct to unifi box? or must we connect to the Wifi router?

Not using wifi btw, all LAN cable