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 How to put back my router and modem, I unplug everything and fail to put back

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TSpipedream
post May 3 2017, 08:51 PM, updated 7y ago

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Need help guys. I disconnected my router and modem and now I can't put it back. Need my Internet back.
TSpipedream
post May 3 2017, 08:52 PM

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This is my router modem. Can anyone tell me which cable go to which?

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bobowyc
post May 3 2017, 08:53 PM

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fail.. identify first which is your modem and your router. The modem is the main incoming internet from your ISP, if unifi, its a white coloured box which have the unifi cable..
bobowyc
post May 3 2017, 08:59 PM

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QUOTE(pipedream @ May 3 2017, 08:52 PM)
This is my router modem. Can anyone tell me which cable go to which?

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Huh.. Why u got maxis also..? im confused.. lol
TSpipedream
post May 3 2017, 09:03 PM

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QUOTE(bobowyc @ May 3 2017, 09:53 PM)
fail.. identify first which is your modem and your router. The modem is the main incoming internet from your ISP, if unifi, its a white coloured box which have the unifi cable..
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Well not all people is as tech savvy as you. I have uploaded my router and modem. Do help me troubleshoot.
TSpipedream
post May 3 2017, 09:04 PM

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QUOTE(bobowyc @ May 3 2017, 09:59 PM)
Huh.. Why u got maxis also..? im confused.. lol
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It's like that in original hardware they gave. Afaik maxis is riding on tm backbone at my place.
bobowyc
post May 3 2017, 09:07 PM

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Then sorry bro.. I never encounter before set up like this.. lol.
TSpipedream
post May 3 2017, 09:16 PM

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I see. Still thanks for trying.

Anyone with this configuration can kindly take a picture of their cabling? Thank you.
netmatrix
post May 3 2017, 10:04 PM

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I assume you are on Maxis? The silver unit o the left is TM BTU (Broadband Termination Unit) @ Modem. The black unit on the right is Maxis router.

QUOTE
From the left, the first telephone port is for line that comes from line owner, that is Telekom. So you plug the line that comes from the building. (I assume you are high rise like Condo or shop house).

The next 4 yellow ports is the ones where you connect a cable to the Maxis router (black on right). You can use any of the yellow ports. So you got it correct here.

The blue are output for telephone. This only works for Telekom broadband only. If you are on Maxis, you need to plug your house telephone to the Maxis (black) router phone port which is green. What you can do now is, make sure the correct building telephone line that comes from the wall is plugged in to the left most telephone port on the TM BTU @ modem and not a house telephone unit.


QUOTE

The black Maxis router seems correctly plugged. The cable that comes from the BTU@Modem is plugged correctly to WAN (red port), so you got it right here as well.. Except the house telephone line that needs to be connected to the green port for the house telephone to work. (NOT THE BUILDING WALL TELEPHONE LINE)

user posted image
Once everything is correct, Turn off everything and wait for about 2-4 minutes for it to connect.

This post has been edited by netmatrix: May 3 2017, 10:07 PM
TSpipedream
post May 3 2017, 10:07 PM

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QUOTE(netmatrix @ May 3 2017, 11:04 PM)
I assume you are on Maxis? The silver unit o the left is TM BTU (Broadband Termination Unit) @ Modem. The black unit on the right is Maxis router.
Once everything is correct, Turn off everything and wait for about 2-4 minutes for it to connect.
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Thanks for the help. Just solved it by calling maxis. But you can't simply plug into the lan ports :/

Apparently, LAN 1 on BTU BELONGS TO UNIFI. So you will have to plug into LAN 2 for it to work.

Thread will stay open for future reference for noobs like me sweat.gif

TL;DR

WAN from router connect to LAN 2 on BTU

This post has been edited by pipedream: May 3 2017, 10:08 PM
netmatrix
post May 3 2017, 10:13 PM

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QUOTE(pipedream @ May 3 2017, 10:07 PM)
Thanks for the help. Just solved it by calling maxis. But you can't simply plug into the lan ports :/

Apparently, LAN 1 on BTU BELONGS TO UNIFI. So you will have to plug into LAN 2 for it to work.

Thread will stay open for future reference for noobs like me  sweat.gif

TL;DR

WAN from router connect to LAN 2 on BTU
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Ahhh... thanks for clarification. thumbsup.gif So the rest should be correct like the WAN and house phone which is connected to router and not BTU right?
netmatrix
post May 3 2017, 10:14 PM

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*duplicate*

This post has been edited by netmatrix: May 3 2017, 10:14 PM
TSpipedream
post May 3 2017, 10:16 PM

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QUOTE(netmatrix @ May 3 2017, 11:13 PM)
Ahhh... thanks for clarification.  thumbsup.gif So the rest should be correct like the WAN and house phone which is connected to router and not BTU right?
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Yeap, pretty straightforward for the rest thumbup.gif
spider955
post Aug 3 2017, 11:40 PM

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Thanks for info..just happen to me .
Alson24 P
post May 16 2020, 05:44 AM

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Hi can u sent me the picture of ur router/modem cable connection? Now the same problem has occur to me


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feedo
post May 16 2020, 05:52 AM

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QUOTE(Alson24 @ May 16 2020, 05:44 AM)
Hi can u sent me the picture of ur router/modem cable connection? Now the same problem has occur to me
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Try connect cable from silver modem to WAN blue tplink router

This post has been edited by feedo: May 16 2020, 05:53 AM

 

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