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 Subaru Malaysia..pls close shop, Subaru Malaysia bad service

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rcracer
post Jul 8 2017, 10:38 AM

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Hoi , Subaru lovers , when your CVT kong, make sure you make the AWD words bigger so can sell faster

LOLOLOLOLOL!

QUOTE
Facing Complaints, Subaru Offers Extended Warranties On 1.5 Million Automatic Transmissions

By Christopher Jensen

Subaru has begun offering an extended warranty for the automatic transmission on about 1.5 million vehicles covering a wide range of models going back to the 2010 model year. The action comes as more than 100 angry and frightened owners have complained to federal regulators about transmission problems causing stalling.


However, there isn’t a sole reason for the continuously variable transmission (CVT) warranty being extended, said Subaru spokesman Dominick Infante.

Infante said the automaker was responding to “general customer feedback” including complaints about repairs and performance.

Subaru was not “comfortable” with that level of unhappiness and decided to extend the warranty “to alleviate concerns from customers with longevity worries,” he said.

Letters sent to owners this month notifying them of the program simply note that the campaign is the result of the automaker’s “dedication to customer satisfaction” without detailing the problem or symptoms.


Some of that customer feedback has been shared with federal safety regulators.

“My 2011 Subaru Outback is experiencing shuddering and stalls when coming to a stop resulting in the engine shutting off,” a Texas owner wrote the National Highway Traffic Safety Administration in April. “It occurs randomly and I nearly got in accidents with drivers behind me having to react to the sudden, full stops.”

He said the repair to the transmission’s torque converter was expected to cost $4,400 and “given the danger of random stalling events…I think this should be strongly considered for a recall.”

In 2014 Subaru sent dealers a technical service bulletin that described problems with the torque converter on the 2010 – 12 Outback and Legacy models. And it noted that owners might complain of a “condition is similar to coming to a stop in a manual transmission equipped vehicle without depressing the clutch.”


That would seem like the vehicle is stalling or cause it to stall.

Typically stalling is seen by federal regulators as a problem that requires a recall. Under a recall every vehicle has to be fixed, making it a vastly more expensive situation.

Under an extended warranty only vehicles exhibiting a problem are repaired. In letters sent to owners Subaru says unless the transmission is misbehaving the car does not have to go to the dealership.

The extended warranty covers the 2010-15 Legacy and Outback; 2015 Legacy and Outback with 3.6 liter V-6; the 2012-15 Impreza; 2013-15 Crosstrek; 2014-15 Crosstrek Hybrid; 2014-15 Forester with 2.5 liter four-cylinder; 2014-15 Forester with turbocharged 2.0 liter four cylinder and 2015 WRX 2.0.

That totals a little more than 1.5 million vehicles, Infante said.

The original CVT warranty was five years or 60,000 miles, whichever came first.


The new warranty extends it to 10 years or 100,000 miles, whichever comes first.

Vehicles that are already older or have higher mileage have a one-year extension, ending July 31, 2018.

The automaker also says owners who paid for transmission repairs after the normal warranty expired are eligible to be


https://www.forbes.com/sites/jensen/2017/07...s/#4fec162f79dc
DigitalMop
post Jul 12 2017, 06:02 PM

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they can smell u poorfag cant afford so back down
bpc
post Jul 12 2017, 06:05 PM

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throw inside molotov cocktail. burn them all.
sheldonyong
post Jan 26 2018, 08:23 AM

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Complain go subaru lah, give timing and location, conlanfirm kena Diu kaokao the sales person
Kilohertz
post Jan 26 2018, 08:30 AM

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Aside from bad salesperson which could be an isolated case afterall, anyone mind to share on how is their after-sales service? like their service centres and etc.
TStoffeemoose
post Feb 2 2018, 09:43 PM

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QUOTE(teikseng @ May 12 2017, 01:27 PM)
Your Peugeot 407 can last for 12 years? Seriously?
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Barely...

Error codes popping out...like pop corns

Among the repair-to-do list...
Top overhaul which will cost 2-3K
Total suspension overhaul ...which will come about 5-7K
Interior parts crumbling under our weather like chipsmore cookies...
And many more... but still roadworthy as I spent lots of TLC on the radiator, engine and gb

so thats why was shopping around...

anyway, its the past now..let the pug go at miserable 5k, while i took the Mazda CX5

This post has been edited by toffeemoose: Feb 3 2018, 11:08 PM
scorgio
post Feb 2 2018, 10:55 PM

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QUOTE(Kilohertz @ Jan 26 2018, 08:30 AM)
Aside from bad salesperson which could be an isolated case afterall, anyone mind to share on how is their after-sales service? like their service centres and etc.
*
My brother owned a Forester for 10 mths. So far servicing was ok.
Had a warranty claim which took 7 mths+ to settle without additional charges.
Few days back when I was polishing my car at Setia Alam, I noticed the Subaru SC there not much car.

xerox8908
post Feb 3 2018, 04:07 AM

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QUOTE(toffeemoose @ May 2 2017, 07:24 PM)
so be it...if i am a fool i am a fool....but the next person who fool around with me...i will most happily f@rk them upside down...

u dun like it....not my problem
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Yup agreed . You not happy not Subaru problem .
cococonutseller
post Feb 3 2018, 08:30 AM

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QUOTE(scorgio @ Feb 2 2018, 10:55 PM)
My brother owned a Forester for 10 mths. So far servicing was ok.
Had a warranty claim which took 7 mths+ to settle without additional charges.
Few days back when I was polishing my car at Setia Alam, I noticed the Subaru SC there not much car.
*
Own a car for 10 months, the car sits there waiting for claim for 7 months?
DanialTan1990
post Feb 3 2018, 10:31 AM

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In malaysia, only honda, perodua and toyota offer a better sc experience. I went to mazda sc and the sc just keep repeating this car is good, that car is good without giving the reason why
scorgio
post Feb 3 2018, 02:00 PM

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QUOTE(cococonutseller @ Feb 3 2018, 08:30 AM)
Own a car for 10 months, the car sits there waiting for claim for 7 months?
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Means the part took 7 mths to arrive from Singapore.
demetry
post Feb 3 2018, 08:54 PM

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QUOTE(toffeemoose @ May 2 2017, 07:24 PM)
so be it...if i am a fool i am a fool....but the next person who fool around with me...i will most happily f@rk them upside down...

u dun like it....not my problem
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Contact & inform showroom owner that you pay for 1 unit frm other branch due to this. Let owner scold them, u no need do anything to that 3 fools
Kilohertz
post Feb 5 2018, 08:42 AM

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QUOTE(scorgio @ Feb 2 2018, 10:55 PM)
My brother owned a Forester for 10 mths. So far servicing was ok.
Had a warranty claim which took 7 mths+ to settle without additional charges.
Few days back when I was polishing my car at Setia Alam, I noticed the Subaru SC there not much car.
*
Seems decent eh.. warranty claim usually take sometime to claim if the parts are unavailable. Hows the Forester? any issues so far?
Kilohertz
post Feb 5 2018, 08:43 AM

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QUOTE(DanialTan1990 @ Feb 3 2018, 10:31 AM)
In malaysia,  only honda,  perodua and toyota offer a better sc experience.  I went to mazda sc and the sc just keep repeating this car is good, that car is good without giving the reason why
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Ops, off-topic a bit.. what's wrong with ur mazda?
scorgio
post Feb 5 2018, 09:24 AM

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QUOTE(Kilohertz @ Feb 5 2018, 08:42 AM)
Seems decent eh.. warranty claim usually take sometime to claim if the parts are unavailable. Hows the Forester? any issues so far?
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Very nice to drive. Doesn't feel like SUV at all, more like a sedan with a higher viewpoint.
But as I own a diesel turbo SUV myself, the Forester w CVT felt underpower.
Other than 1 warranty claim (headlamp washer), no issue so far.
DanialTan1990
post Feb 5 2018, 10:39 AM

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QUOTE(Kilohertz @ Feb 5 2018, 08:43 AM)
Ops, off-topic a bit.. what's wrong with ur mazda?
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Went to showroom for the m2 but the sa isnt that helpful.
Keep saying this car is better than jazz, fc is better, that is better.
Keep saying better but didnt provide much fact why it is better
sonic_cd
post Aug 19 2019, 01:23 AM

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and i necroed an old thread . lol

This post has been edited by sonic_cd: Aug 19 2019, 01:23 AM
kllonely1
post Aug 19 2019, 01:37 AM

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QUOTE(toffeemoose @ Feb 2 2018, 09:43 PM)
Barely...

Error codes popping out...like pop corns

Among the repair-to-do list...
Top overhaul which will cost  2-3K
Total suspension overhaul ...which will come about 5-7K
Interior parts crumbling under our weather like chipsmore cookies...
And many more... but still roadworthy as I spent lots of TLC on the radiator,  engine and gb

so thats why was shopping around...

anyway, its the past now..let the pug go at miserable 5k, while i took the Mazda  CX5
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why not buy x70?
mushigen
post Aug 19 2019, 11:08 AM

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QUOTE(kllonely1 @ Aug 19 2019, 01:37 AM)
why not buy x70?
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No X70 was available to buy in 2017.
Zot
post Aug 19 2019, 11:11 AM

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QUOTE(sonic_cd @ Aug 19 2019, 01:23 AM)
and i necroed an old thread . lol
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I just clicked whatever popped up in Active tered laugh.gif

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