You still haven't explain why imposed hidden fees on SELL since we already purchased the gold before the premium fees imposed by your supplier?
Furthermore, we also paying 2% annual fees to maintain the gold in vault, which you claimed that you already purchased the gold and kept it in vault. Therefore the additional buy fees imposed by your supplier should not pass it to your clients.

If you really sincere, you should impose higher fees on BUY and not at SELL!

Now more look sense, buy putting 5.8% BUY and 2% on SELL. I believe they only changed in a few mins ago.
Previously it was set between 1.49% to 3% on BUY, and 5.8% on SELL, which is really unfair on existing customer that already owned the gold.

Actually i dont realize the problem when i invested in HG until when I dispose my positions, the results are very 'painful'..

The fees and costs makes it a poor investment too..

WOW!!!! That crazy!
Really pity for those under SmartSaver plan, where force to pay premium fees without knowing they been charged at high fees.

I opened a HelloGold account for fun a few months ago. I deposited RM1000 and after making a profit of about RM30 to RM40, I withdrew the entire amount.

Then I read the comments in this forum for the past few days. I logged into the HelloGold app.

I typed in "invest RM1000". The transaction fee is 0.79%. The market premium is 7.2%. Total fees payable is RM74.00 (i.e. 7.99%). I believe the redemption fee is another 2% based on the value of the gold sold.

So, give and take, the total fees is about 10% for an investor to break even. Seriously? For that amount of fees, I would rather place my bets in FSM, Stashaway or in other gold accounts offered by the banks.

Thank you to the forumers here for alerting us.

Bye bye HelloGold.

Anybody got the above cashback already?