May I ask,

Is HG gold price movement synchronized to the real-time world gold price?
Or is there a certain hours of lag ?

if the price can includes Market premium when needed,...i wonder how can it synchronized to the real-time world gold price?

Why Are Gold Prices Facing A Market Premium?
https://www.hellogold.com/why-are-gold-pric...market-premium/

Thanks for reply.

If that's the case, I think I'd look for other Gold investment tool which price follows the trend of global price movement. I don't expect 100% synchronize. But at least follow as close as possible. For example, if today world gold price dropped a 3%, I would expect HG price follow drop a 2.6-2.9% perhaps, real-time if possible.

Well I am not an aggressive trader. I am just trying to buy gold at a good timing when price is decent, based on technical chart. That's why I was asking, is there a time lag between world gold price and HG price .

try direct GOLD etf?

cheaper to hold too..without all the other fees like annual mgmt feees or holding fees, buy/sell spread and etc etc

I am not familiar with Gold investment tools...
Only recently I came across HG and opened an account .  Besides HG, I only know Maybank Gold account.  That's all. 

Thanks for reply.

If that's the case, I think I'd look for other Gold investment tool which price follows the trend of global price movement. I don't expect 100% synchronize. But at least follow as close as possible. For example, if today world gold price dropped a 3%, I would expect HG price follow drop a 2.6-2.9% perhaps, real-time if possible.

Well I am not an aggressive trader. I am just trying to buy gold at a good timing when price is decent, based on technical chart. That's why I was asking, is there a time lag between world gold price and HG price .

Thu, 26 Jan at 12:27
HelloGold Sdn Bhd.
Important: HelloGold Update
Dear XXX

I am writing to inform you that HelloGold’s operations in Malaysia and Thailand will be closing by Thursday, 2 February 2023.

While we continue to believe in the value of gold as part of your financial portfolio, we have decided that our business in its current form is no longer commercially viable in the current market conditions.

You are free to continue to buy and sell gold, and to withdraw your cash until 7am (Malaysia), Thursday, 2 February 2023.

Any gold that remains in your account after 7am (Malaysia), Thursday, 2 February 2023 [6am (Thailand)] will be sold at 12pm (Malaysia), Thursday, 2 February 2023 [11am (Thailand)] at the prevailing price. All funds will be transferred to your bank account on record within 5 working days.

For our Smart Saver customers, all Smart Saver gold will be delivered into your HelloGold account for you to sell and withdraw your funds by 12pm (Malaysia), Friday, 27 January, 2023.

We expect that the platform may experience high traffic following this announcement and therefore apologise in advance for any inconvenience caused. However, we would like to reassure you that we are taking steps to minimise any inconvenience.

Lastly, I would like to take this opportunity to personally thank you for all your support over the course of our journey and we hope that one day we may serve you again.

If you have any questions, please contact customer service on

02-0263938 (Thailand) | 1 300 130 888 (within Malaysia) | +603 7661 6228 (outside Malaysia);
hello-th@hellogold.com (Thailand) | hello@hellogold.com (Malaysia); or
the in-app chat
Yours faithfully,

Robin Lee

Need help?

FAQ    hello@hellogold.com    1 300 130 888 (within Malaysia)    +603 7661 6228 (outside Malaysia)

Working hours: Monday - Friday, 9:00am - 6:00pm

© 2023 HelloGold Sdn Bhd (1170189-H),
Suite 9.01, Level 9, Wisma E&C, No.2, Lorong Dungun Kiri,
Damansara Heights, 50490, Kuala Lumpur


hellogold.com

Just got this email

What happened?

Just got this email

What happened?

Just got this email

What happened?

When they are offering it too cheap they can’t survive selling gold as costs too high in operating micro gold investments 🤦‍♀️

Gold shot up a lot this year by 8% hence it is cheaper to buy paper gold directly in Stashaway now

Hellogold has one of the highest fee in the gold market lol.

Hello Sifus,

Pls help explain the Hello Gold biz model and mechanism why it failed.

(As though I'm a 15 yo student, 1st lesson in Physics)...which I scored 17 / 100 marks.

Morning Bro,

They probably shorted gold from way before. Now they cannot cover their shortie contracts.
Kaputland.

Just my 0.5 cents

I am the CEO of HelloGold, a retail financial services platform that enables mass market consumers to access micro savings in investment grade gold through a mobile app (both Android and iOS). The mobile apps allow users to save, borrow and send gold at a minimum transaction threshold of ~USD0.25. HelloGold users have the opportunity to better preserve and diversify their wealth, as well as the ability to access short term financing by collateralizing their gold.

HelloGold makes gold affordable by allowing its users to buy very small weightage per purchase at international spot prices. Customers have direct ownership of the gold they buy. The gold bullion is stored in a vault in Singapore, fully insured against physical loss, and is fully redeemable as physical bars and coins, or simply cash.

Our partner in Malaysia is Aeon and we are about to partner with one of the largest banks in South East Asia. When the agreement is finalised, I will be in a position to disclose the name of the bank.

Before HelloGold, I was CFO of the World Gold Council where I was also part of the senior management team of the world's largest gold fund, GLD, with US$30 billion of gold under management.

Thu, 26 Jan at 12:27
HelloGold Sdn Bhd.
Important: HelloGold Update
Dear XXX

I am writing to inform you that HelloGold’s operations in Malaysia and Thailand will be closing by Thursday, 2 February 2023.

While we continue to believe in the value of gold as part of your financial portfolio, we have decided that our business in its current form is no longer commercially viable in the current market conditions.

You are free to continue to buy and sell gold, and to withdraw your cash until 7am (Malaysia), Thursday, 2 February 2023.

Any gold that remains in your account after 7am (Malaysia), Thursday, 2 February 2023 [6am (Thailand)] will be sold at 12pm (Malaysia), Thursday, 2 February 2023 [11am (Thailand)] at the prevailing price. All funds will be transferred to your bank account on record within 5 working days.

For our Smart Saver customers, all Smart Saver gold will be delivered into your HelloGold account for you to sell and withdraw your funds by 12pm (Malaysia), Friday, 27 January, 2023.

We expect that the platform may experience high traffic following this announcement and therefore apologise in advance for any inconvenience caused. However, we would like to reassure you that we are taking steps to minimise any inconvenience.

Lastly, I would like to take this opportunity to personally thank you for all your support over the course of our journey and we hope that one day we may serve you again.

If you have any questions, please contact customer service on

02-0263938 (Thailand) | 1 300 130 888 (within Malaysia) | +603 7661 6228 (outside Malaysia);
hello-th@hellogold.com (Thailand) | hello@hellogold.com (Malaysia); or
the in-app chat
Yours faithfully,

Robin Lee

Need help?

FAQ    hello@hellogold.com    1 300 130 888 (within Malaysia)    +603 7661 6228 (outside Malaysia)

Working hours: Monday - Friday, 9:00am - 6:00pm

© 2023 HelloGold Sdn Bhd (1170189-H),
Suite 9.01, Level 9, Wisma E&C, No.2, Lorong Dungun Kiri,
Damansara Heights, 50490, Kuala Lumpur


hellogold.com

Hello Sifus,

Pls help explain the Hello Gold biz model and mechanism why it failed.

(As though I'm a 15 yo student, 1st lesson in Physics)...which I scored 17 / 100 marks.