have u bought stuff from Shoppu before?

i recently ordered a watch from Shoppu but i didnt receive the item after a week.
so i called up Shoppu to check. then they said they need to check with the merchant and promised to call me back.
i waited for half a day, no call from them.
so i called up Shoppu again, they said the merchant just told them the item was out of stock, so could not fulfill my order. requested my credit card number for refund purpose, told me the refund will take 7 - 14 working days starting from the day i called in.

high risk to buy expensive stuff from Shoppu

oh shxt. i just called Shoppu again to check my refund status.
the customer service officer now said the refund would take 14 to 21 working days

if i cancel order and ask for refund then i can't complain much la.

But for my case:-
1. Shoppu did not update their website when the item was already out of stock, that's why my order went through.
2. Nobody took initiative to update me when the item could not be processed. the order status only shows "processing". if I did not call Shoppu after 1 week, Shoppu wouldn't do anything too. I don't know it is the merchant's fault or Shoppu's fault.
3. Shoppu's customer service officer at first said the refund would take 7-14 working days starting from the day I called in, not from the day that I ordered the item. Today the customer service officer said 14-21 working days. u know 21 working days is a month long right?

conclusion is bad experience. think twice if u wanna buy S8/S8+ from Shoppu

somemore Sammy put the hashtag "#iCantWait"

This post has been edited by notmycupoftea: May 5 2017, 11:19 AM

downloaded from TheSun e-paper

woahhhh i pinjam the hardcopy already....it is really BIGGGGG!!!!
BIGGER THAN MY DESK!!!

Ok got a wall partition beside my work desk....so i stick on the wall partition already XD