Hi would like to seek some advice, thanks in advance for reply.

I have booked an unit through virtual zoom meeting during MCO period on 25 Feb 21. The sales agent had took roughly a month on 1 April 21 to send me the booking form for signature and after I have submitted the signed booking form, they mentioned that I will receive email from banker on the loan application documents. Again, I followed up with them and no further updates nor reply from them.

In the mid of waiting for booking form, I did mentioned that I wished to cancel the booking as it had been taking too long to even proceed (which they are so proactive when they were doing sales pitch but no news after I have paid the booking fee). I don't feel comfortable at all.

Now I am stucked with no updates and progress and not sure how should I get back the booking fee that I have paid.

Below are the T&C on cancellation.

Hi, my friend paid booking fee for a new property and proceed for loan application however suddenly agent said the property already sold despite my friend paid the booking fee... So my question is booking fee really secure the property? Or its just a fee of "interest".. and what can he do assume he will get back the full refund?