I sent email to both email addresses below on Tuesday night but no update or acknowledgement until today for my account application.

phillipmutual@poems.com.my
eunittrust@poems.com.my

Anyone I can refer to?

Yea, their reply is slow, I just get my account during lunch time.

Just wondering, this thread is rather quiet compare to FSM.
Is there any reason? haha

I personally have an account in eUT and just started my investment, hoping to get more experience sharing here.

I see, got it. Thanks!

Hi fellas,

Just to share my bad experience with EUT recently.

I buy in 3 funds on 11.12.2017 and I got my confirmation receipt on 12.12.2017.
Eastspring Investment Dinasti Equity
TA Global Technology Fund
CIMB Principal Asia Pacific Dynamic Income

Both TA and CIMB updated in my profile on 13.12.2017 but not Eastspring.
I waited until Thursday 14.12.2017 almost end of business hour but still couldn't see.
I called to their hotline and 1 of their CS told me the buy in is confirmed but for Eastspring takes time. CS told me to check again on Saturday 16.12.2017.

I checked on Monday 18.12.2017, it was still not updated, I live chat with the support on the same day and was told, buy in is processed on 11.12.2017. CS pushed operation team to update my portfolio and told me it would take 1 working day which mean suppose to be there on 19.12.2017.

Today 20.12.2017, my profile is still not updated! I am now live chat with the support, CS still started with same rubbish talk and trying to end with will push operation team on this. I lost my temper as I think I am being fooling around.
If previous 2 CS already pushed operation team, the last CS even told me already done push operation team but why until now still same status?

Seriously, I was still planning to buy in to reach my target amount before year end but with this kind of service, how am I suppose to trust them.
Now I am still being on hold by the live chat.

Really spoiling my mood.

Yea, I know I have the proof but I just started in UT thing not very long ago so to be honest, somehow I am relying on their system's calculation and statistics to plan on my portfolio. like which fund could add more, etc.
I am now planning on buy in using the remaining bullet I prepared for this year.

I admit that maybe my emotional breakdown is due to this incident added up with other pressures.
I am already calm down now, waiting for CS to call me back later.

Thanks for head up bout their CS quality, I just didn't expect such service when dealing with financing.

Anyone get their Eastspring Investment Dinasti Equity splitting back to portfolio?
Is the amount in your profile correct?

I noticed they credited back to me but it is -34.16%, I just wan to make sure this fund really so bad performance or there is something wrong with the calculation.

P/S: I might be wrong as I am still consider new and still learning.

So it is something wrong from their side?
What should we do now? Contact EUT to look into?

Yes, you are right.
I just contacted them, they are working to rectify the error.
Will check again tomorrow.

Yes, they fixed it.
My profile looks better with the number now. lol
Otherwise so demotivating when looking at my portfolio.

yea.. bad timing.
No bullet to add on during that time.
Anyway, I just started not long ago, long way to go. haha