Hi fellas,
Just to share my bad experience with EUT recently.
I buy in 3 funds on 11.12.2017 and I got my confirmation receipt on 12.12.2017.
Eastspring Investment Dinasti Equity
TA Global Technology Fund
CIMB Principal Asia Pacific Dynamic Income
Both TA and CIMB updated in my profile on 13.12.2017 but not Eastspring.
I waited until Thursday 14.12.2017 almost end of business hour but still couldn't see.
I called to their hotline and 1 of their CS told me the buy in is confirmed but for Eastspring takes time. CS told me to check again on Saturday 16.12.2017.
I checked on Monday 18.12.2017, it was still not updated, I live chat with the support on the same day and was told, buy in is processed on 11.12.2017. CS pushed operation team to update my portfolio and told me it would take 1 working day which mean suppose to be there on 19.12.2017.
Today 20.12.2017, my profile is still not updated! I am now live chat with the support, CS still started with same rubbish talk and trying to end with will push operation team on this. I lost my temper as I think I am being fooling around.
If previous 2 CS already pushed operation team, the last CS even told me already done push operation team but why until now still same status?
Seriously, I was still planning to buy in to reach my target amount before year end but with this kind of service, how am I suppose to trust them.
Now I am still being on hold by the live chat.
Really spoiling my mood.

I think you need not be so particular about getting it updated. As long as you have the traces of the transactions. They have to honour the same day Nav or the next working day Nav if it was after 3pm.
Customer service wise we know it is not great. There is no doubt about it.