QUOTE(epiyana @ Jul 1 2011, 05:49 PM)
The other day they gave me a topic on customers' complaint but please bare in mind that i am an experienced staff from banking background so the topic could be different.
I they really consider you as an experienced staff then there should not be any Role Play. RP is only meant for fresh grads.
So prepare more for the presentation of case study and also make sure that u more or less remember the answers that u have given for your online ability test because they have a session just to verify that.
Anyhow I have rejected their offer.. salary not so competitive but the main reason is - the benefits suck and only good for fresh grads or maybe experienced staff who have never enjoyed the REAL benefits before.
PLUS of course due to a MUCH better offer from the future owner of Warisan Merdeka Tower

ANYWAY GOOD LUCK!!
Same case like me...i ditch their offer...they have cut off all the nice benefit for new comer....
hence the salary offered i have to normalise to minus RM700.
Petronas benefits vs (inside bracket my current company):
- no housing loan or car loan...(current company, housing loan interest subsidy - minus BLR 4% for up to RM450k loan, car loan-RM65k free interest loan)
- 15 days annual leave & 1 day paternity..(after confirmation 22 days AL, 3 days paternity)
- medical benefits: Outpatient RM 4k annually plus dependants, hospitalisation/major medical RM75k staff & RM20k each dependants (RM20k outpatient plus dependants, hospitalisation/major medical RM50k staff & RM50k each dependants)
- dental RM400 annually, no optical (dental RM1,400 each dependant, optical RM400 each dependant)
- unclear policy on reimbursable professional membership and study scholarship/assistance (memberships fees reimbursable up to 2 professional bodies annually, full scholarship for ACCA, ICAEW. partial scholarship for CIA, ESH/DOSH professional qualifications. max bonding period 3 years depends on amount of scholarship).
But petronas still have plus points in my case such as:
maternity 4k normal, 6k scissor......(none currently)
EPF employer contribution 19% (my company 16%)
the above based on what HRM personnel informed to me via e-mail...coz apparently in my case they do not mail the employee term & benefits with the offer letter..After due consideration, i was of the opinion that the offer (within 35% increment) still does not able to compensate other benefits which ill lose if i leave current company...PLUS ive received several other offer from non-MNC company who willing to offered 35% increment as well but the benefits much more worse....