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Lenovo Lenovo P2 Chat V2:Snap625 AMOLED 4GB/32GB 5100mAh, 10 hours Screen-On-Time is GUARANTEED!!!

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tudor_kg
post Sep 15 2017, 02:36 PM

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Hi guys, i have the touch screen issue on my p2. Somewhere near the power button level there are two rows horizontal line where touch doesn't respond at all. I was on 244. Reset doesn't fix it.

3 weeks already in service centre and their excuse is they don't hv the lcd replacement for grey. Initially offered to change to gold lcd (on my grey p2 body) but i declined. Until now they don't know when will the part be imported from other countries.

Just sharing my case.

tudor_kg
post Sep 17 2017, 08:13 AM

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33 posts

Joined: May 2017
After reading the forum, trying the built in diagnostic tool and called the cust service line and be told to send the device in for warranty, i just sent it in. Before sending it in, i reset the phone to delete my data and found out that the problem was still there. I didn't try hard reset as i was convinced it was hardware failure. 2 months is a long time but then again this is my first phone that i had to claim warranty. I am still not convinced 244 was the cause. i had the phone for almost 4 months. Maybe its just hardware failure due to qc.

This post has been edited by tudor_kg: Sep 17 2017, 08:16 AM

 

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