Yay.. Got call from CIMB and they approved to my Cash Rebate Adjustment for Lazada. They mentioned because it was charged under "Standing Instruction" Mode instead POSMODE 81 thus the cash rebate was not calculated. They said that Lazada is aware about it and changed to the correct mode. Hopefully the 5% Rebate issue will be resolved for the coming statement.

Yay Same.. My cashback just created into my Account. . Hopefully the issue fixed coz spent a lot on Lazada this month...

This post has been edited by dh13: Sep 15 2017, 10:49 PM

Ya. About 2 days reflected in my CIMB Click. But my first request was not entetained. After I call CS for second time and reported the Aug cashback was not credited, then they only call me and credited after 2 working days.

Yay.. Just checked on my CIMB Click Cash Rebate is correctly reflected for my spending in Lazada. Finally issue resolved and luckily I did not use Paypal for that..

The problem already resolved for the Sep. I received 5% cashback for my spending in Sep.

Bye Bye CIMB..

No more 5% for online shopping...

Oh man.. that Maybank FC Barcelona Visa Signature is really a good card...

New Enhancement. Called CIMB Call Center and they still claimed it is still the best "Credit Card" in town.. Well .. I think they will received some call for card cancellation soon... haha.. Right after 1 November 2017.






Attached thumbnail(s)

Same too . I saw it in CIMB Click.. A sudden cashback in the middle of the month and not after the end of the statement date..

Called to CIMB and confirmed that based on transaction date. and the limit of CR still RM30.. (if you able to utilized RM600 in these 3 days)

I got the same answer when i called CIMB. Even the Customer Service also confused on how the Cash Rebate should be calculated. Saying that it will be in the statement..

After I calculated using Excel, compare based on 2 scenario, (Posting Date and Transaction Date) , I can confirmed that they are based on Posting Date instead of Transaction Date.
Those Transaction posted before 31 Oct entitled for 5%, but those posted from 1 Nov entitled for 0.2% only.

I think I need to write an email to CRU for this.

T&Cs are in the Read More section

https://www.mastercard.com.my/en-my/consume...-go-offers.html

Finally, someone from CIMB Call Centre able to understand the situation. After he verified, confirmed that my Cash Rebate for Online Shopping was calculated based on Posting Date, instead of Transaction Date. But As per check with CIMB CS several time, as long as the transaction is done before 1 Nov. It will be entitled for 5% instead of .2% (Local Currency ) or 2% (Overseas) transaction. He logged a report for further checking. Hopefully can recover the missing cash rebate.

Just call the CIMB Card centre, tell them that the transaction before 31 Oct posted in Nov is not credited with 5% Cash Back. They will assist you accordingly . I already reported via calls and pending their further investigation.