i think the replacement card is the visa signature card (it comes with 2 lounge pass per year)
something like that
but no more preferred status with the VI card

u mean CIMB VI without preferred? idk if that card still exist. maybe others can comment.

same privileges as the cimb preferred VI?
u get lounge access as well 4x per year and so on?

Specifically only the App not eligible.

Initially we thought so.
But using PC/web browser also got affected too!

When was your last transaction using Lazada apps?

Yes, because nobody knows how it is posted. There are people who used desktop version but got posted as "Lazada KUALA LUMPUR MY" then no 5% cash back. Don't know how Lazada/CIMB determines this.

When was this? This is what others shared, I only know Ecart is safe.

Can share how you get back the CB? Thanks.
I also having the same issue for my July CB where I only got 0.2% CB for Lazada purchase.

I already kept this card into drawer since the announcement of no CB for government transaction.

Last transaction on MyEG for license renewal not entitled then i have no use for this card anymore.

Now only celcom SI 2% used for this card, just because celcom offer 5% rebate if sign up for direct debit.

Now the CIMB Cash Platinum card for Lazada only 0.2% no more 5% sad.....going to cancel their card soon, bye bye CIMB

i guess LAZADA using different code to swipe the card.
that's why we having this kind problem now. however, complaint to CIMB CS did reverse the CB to me.

but, CS told if problem remain next transaction, we have to lodge call and complain again.. cycle keep going...

I wouldn't have so much patience dealing with them, I would have complained to BNM.
However, I can't help much because I have stopped using it for Lazada. You guys gotta escalate to BNM and let them interfere.

Bring it up to BNM if you think you are being shortchanged.

My Lazada purchase will be billed coming cycle and if I don't get 5%, I sure will make a whole lot of noise considering it's an online purchase and there's no other way about that.

go apply PBB or UOB card.....6%

Good to know. Earlier posts show that it is also affecting PBB. I don't have PBB cards to validate.

got a call from CIMB

1) the remaining cb will be credited in next month statement
2) the issue still being investigated with Lazada, if there any further issue, need to lodge complain again!

so cimb!

just received the call too..

they said they will manually adjust the cb by today

While I still haven't got any feedback yet, maybe because I just lodged my complaint yesterday.

CIMB missed call me as the phone was on silent and received their SMS offering credit limit increase and I should call to accept.

I am an existing CIMC CC holder.

Is this pre-approved or require salary slip update , EPF and EA form etc?

If no string attached hell yeah I accept and I am very cautious user.

cimb called me yesterday said they will credit manually the missing July lazada transaction rebate into my credit card account on the coming statement

Funny. Nobody called me. Time to shoot them an email.

Complained via email on 8th August. Received automated email on 10th August that it will forward to relevant department. Nothing.

Did a follow-up on 15th August and received same standard reply on 17th August.

Fine, escalated to BNM.

Forgot to update, officer from CRU called me yesterday's afternoon after received my complaint to BNM and assured me that they will speak to Lazada and my cash back will be credited in next statement.

Though not immediate crediting but better than nothing I guess.

They said they will work with Lazada to fix this. I wasn't happy when she mentioned that will get their marketing team to "reconsider" to give me 5%. I told her I'm not begging for that 5%, it's the flaw in system to categorise it under retail. I asked her back did she ever see a Lazada physical shop anywhere? She said no. I asked her again what's the purpose to come up with a co-branding card with Lazada if simple things like this cannot be fixed.