if you really want the cashback you have to escalate to bank negara and show screenshots it is an online transaction, refer to post #3

If I have the time to do it, I may do it. At least it is 2% and not 0.2%.

I'll give them a call also when statement comes.

Yeah, hopefully they won't ask you to inform Taobao.

HZ currently charged under groceries ?

Yes. MCC 5411.

I guess they can't blame it on merchant.. online transaction has no MCC to identify, it is the bank system captured the transaction source code and classified as online transaction.. if this is to bring up to BNM, the bank is answerable and not merchant. Also, Lazada and Taobao is very common online purchase platform which the bank cannot deny..

That's why. I questioned why Taobao SH is entitled, what's the difference? He answered me, I'm not the first customer to call to complain about this and CIMB can't do anything. It's posted by merchant.

How on earth Taobao HZ can be tagged under groceries?

CS can't do anything until someone bring the case to BNM, then it will escalate to product team to investigate n correct their system.. CS is lazy to escalate the issue since their system shown otherwise, n it is ridiculous to ask the customer to check with merchant..

Apparently PBB Quantum also has this issue with Taobao HZ that tagged under groceries.

Now you have the answer why CS pushed it back to merchant.

crazy
since cimb already aware of this issue
why don't they tackle this and solve permanently
image how we can swipe grocery in china but physically in malaysia?
must be online
else is fake card - scam case
should refund full amount

Yes. Kena 2 months already. Only get points instead of cash back.

I use YOLO and SCB Gold to pay for my Taobao, safest..

Did you guys complain to PBB as well?

mean every taobao hz transaction file 1 complaint to bnm ah?
later get blacklisted in bnm leh

Of course one complaint is enough, what for wanna complain so many?

then since got forumer teach on how to get 5% back
mean cimb already aware of it
still don't want to fix it

Those who not aware of the cash back, bank will proceed as per usual to their client. In fact, it is not much different unless it cost more to purchase the merchandise.

This post has been edited by Jeffreynsx: Jul 4 2017, 08:10 AM

Email? How?

Click on the link and it has instructions to do it. You will need to provide some documents.