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 EXPIRED MAXIS SIM CARD, EXPIRED SIM CARD

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TSaimiediyanna
post Apr 10 2017, 12:09 PM, updated 7y ago

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From: Selangor


Dear Team,

Appreciate much if you can assist to reactivate my Hotlink number 017-3xxxx46 and the digit at the back of my maxis card number is : 8960010801 541713612(3) A 6 . I missed the time to top up and it came to expired. I'd been using this number more than 10yrs, i dont really wish to switch to another number. The num wasn't in topup for 3 months as. I didn't know that there were 90 days period to expire card.

I've called customer service regarding activation and do walkin and give them my ic on 3rd April 2017. They ask to wait after a week but till now my number still out of service, please help to fix it or let me know if I can't use it anymore.

Your kindly help are very appriciated!
#Hotlink
post Apr 10 2017, 04:58 PM

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QUOTE(aimiediyanna @ Apr 10 2017, 12:09 PM)
Dear Team,

Appreciate much if you can assist to reactivate my Hotlink number 017-3xxxx46 and the digit at the back of my maxis card number is : 8960010801 541713612(3) A 6 . I missed the time to top up and it came to expired. I'd been using this number more than 10yrs, i dont really wish to switch to another number. The num wasn't in topup for 3 months as. I didn't know that there were 90 days period to expire card.

I've called customer service regarding activation and do walkin and give them my ic on 3rd April 2017. They ask to wait after a week but till now my number still out of service, please help to fix it or let me know if  I can't use it anymore.

Your kindly help are very appriciated!
*
Hi aimiediyanna,

Thank you for your support in these years rclxm9.gif

As for your prepaid number reactivation, you will need to visit any Maxis Centre .

There is no cost involve when you reactivate as prepaid service again

Thank you

valcreetie
post Jun 19 2017, 06:10 AM

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QUOTE(#Hotlink @ Apr 10 2017, 04:58 PM)
Hi aimiediyanna,

Thank you for your support in these years  rclxm9.gif

As for your prepaid number reactivation, you will need to visit any Maxis Centre .

There is no cost involve when you reactivate as prepaid service again

Thank you
*
Hi I have the same problem, but I'm still yet to go back to Malaysia until August. Can I get my family members to go to the maxis centres to settle it for me? The simcard is registered using my ic.
#Hotlink
post Jun 19 2017, 05:42 PM

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QUOTE(valcreetie @ Jun 19 2017, 06:10 AM)
Hi I have the same problem, but I'm still yet to go back to Malaysia until August. Can I get my family members to go to the maxis centres to settle it for me? The simcard is registered using my ic.
*
Hi valcreetie,

Kindly PM us the details as per below for further checking:

Full Name:
IC/Passport:
Number:
Last topup amount/ method:
Supporting Documents: (eg: Student/ Working Visa & etc)

Kindly attached the supporting documents in the PM

TQ
bpay14
post Oct 27 2017, 06:37 AM

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QUOTE(#Hotlink @ Jun 19 2017, 05:42 PM)
Hi valcreetie,

Kindly PM us the details as per below for further checking:

Full Name:
IC/Passport:
Number:
Last topup amount/ method:
Supporting Documents: (eg: Student/ Working Visa & etc)

Kindly attached the supporting documents in the PM

TQ
*
Hello! I'm having the same problem as well!
I'm currently oversea and will not be return until December 2017.
I jz found out I've missed the last reload date, can I do reactivation!?
Pls help, it's my number more than 10yrs ago, I really don't want to miss it!~
#Hotlink
post Oct 27 2017, 03:53 PM

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QUOTE(bpay14 @ Oct 27 2017, 06:37 AM)
Hello! I'm having the same problem as well!
I'm currently oversea and will not be return until December 2017.
I jz found out I've missed the last reload date, can I do reactivation!?
Pls help, it's my number more than 10yrs ago, I really don't want to miss it!~
*
Hi bpay14,

We are sorry, we can no longer reactivate any expired prepaid number as per latest rules & instruction given by SKMM.
This new implementation is apply for all channel included walk-in, call or online. You may purchase a new prepaid sim pack
with new number to continue our service.

TQ
bpay14
post Nov 4 2017, 08:25 PM

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QUOTE(#Hotlink @ Oct 27 2017, 03:53 PM)
Hi bpay14,

We are sorry, we can no longer reactivate any expired prepaid number as per latest rules & instruction given by SKMM.
This new implementation is apply for all channel included walk-in, call or online. You may purchase a new prepaid sim pack
with new number to continue our service.

TQ
*
that is sad to hear this.
i will buy a new prepaid, but not from hotlink anymore..
sueatno90
post Jan 14 2018, 03:48 AM

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hi iam useing my sim card mexis almost 10th year recently my sim card is experidhiw can i get back my sim card back ???
#Hotlink
post Jan 15 2018, 04:51 PM

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QUOTE(sueatno90 @ Jan 14 2018, 03:48 AM)
hi iam useing my sim card mexis almost 10th year recently my sim card is experidhiw can i get back my sim card back ???
*
Hi sueatno90,

Please PM us with the following details for our onward checking/advise :

Mobile number :
Full name :
NRIC:
Contact number :

TQ
LobsterX
post Jan 16 2018, 10:13 AM

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I need help to reactivate my line.

missed the reload date by 2 days!

I have pm-ed you #HotLink my details.


can i still go down to the maxis center at Aeon Tebrau City this saturday 20th Jan to get it reactivated?
kin_hong85
post Jan 16 2018, 04:46 PM

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Hi,

My sim card has been expired when i back in town but i couldnt remember the due date and my sibling helped to top up and the top up was successful but now the sim card is still shown NO SERVICE.

I have been using this mobile for more than 13 years, please help to reactivate my sim card..
Iaanschaeffer
post Feb 4 2018, 03:27 AM

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QUOTE(#Hotlink @ Jun 19 2017, 05:42 PM)
Hi valcreetie,

Kindly PM us the details as per below for further checking:

Full Name:
IC/Passport:
Number:
Last topup amount/ method:
Supporting Documents: (eg: Student/ Working Visa & etc)

Kindly attached the supporting documents in the PM

TQ
*



Hi I got same problem can I reactivate my number too ?



Full Name: mohammad kautsar qadarulloh
IC/Passport: x269896
Number: 01137484878
Last topup amount/ method: 10rm
Supporting Documents:
Pls help me to reactivate coz I am at overseas and I need my number to active my WhatsApp


SimranK
post Feb 4 2018, 10:38 AM

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issue resolved


This post has been edited by SimranK: Feb 5 2018, 02:28 PM
#Hotlink
post Feb 4 2018, 03:32 PM

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QUOTE(SimranK @ Feb 4 2018, 10:38 AM)
Dear Maxis Team,

I would really appreciate it if you could assist me to reactivate my Hotlink number 017-43xxx54 and the digit at the back of my maxis card number is : 8900115029257925 (1) 64K A , registered under the name Simran Kumar.

I missed the time to top up and it came to be expired. I am currently out of KL and will only be back in the end of February. I didn't know that there is a 90 days period after which the card will expire. I believe the card only expired today.

As the number is tied to several if my important accounts which I need in the next few days, would it be possible for you to help/advise me? Could I ask any friend of mine to do a walk-in or provide you with some details for reactivation?

I am unsure what to do and would really be grateful for your help!
*
Hi,

Please PM us with the following details for our onward checking/advise :

Mobile number :
Full name :
NRIC:
Contact number :

TQ
Donuttt
post Jun 27 2018, 09:14 PM

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Hi, i have the same issue that my simcard is expired. How to reactivate to get back my number? And im studying overseas. What should i do?
adieeeee
post Jul 1 2018, 08:43 PM

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Hi,

I already PM #Hotlink regarding Hotlink Sim Card Expired. Please check PM.

Thanks
didi_ev
post Jul 1 2018, 11:58 PM

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Dear #Hotlink, my number are expired also.Please help me +60128444791.
didi_ev
post Jul 1 2018, 11:58 PM

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Dear #Hotlink, my number are expired also.Please help me +60128444791.
Jimmyyeo88
post Jul 2 2018, 08:56 PM

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Dear #Hotlink, my number are expired too. Pls help!!! I have PMed you the details ald.

** I never received the reminder sms from hotlink!!! cry.gif
yoona007
post Jul 2 2018, 11:12 PM

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please help me as well


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