they got many ways to satisfy your warranty claim:
1. Return back to them with the shipping fee paid by you and non-returnable.
2. Keep the item and accept partial refund to your Wallet as store credit.
3. Resend a replacement (No return needed) but they will charge you a handling fee which is slightly lower from what you paid for.
My advise is if the item is very cheap, you can always go for 2 (if don't want anymore or buy from elsewhere) or 3 (if you really need a replacement by them).
But if the shipping fee is not much, just pay for it and get the replacement or they will just fully refund to you if unable to repair it.
then you can buy another unit again.
my brother one just got lightning struck and in the end they fully refund to me and i buy another unit again.
the shipping fee is around RM50.
Below is what they have written:
After reviewing your case, please review our possible solutions:
1)Return the item back to us.
You can return the item back to us in China as per our terms and conditions indicated in the link above.
Once we receive the item, we can exchange or offer a refund of 129.99 USD to your GB Wallet with extra points. As long as the item does not exceed the 45 day money back guarantee limit.
The shipping fee for sending the product back to us will be paid by customers and is non-refundable.
2)Keep the item and accept a partial refund to your Wallet as store credit.
We can offer a partial refund of your product value which is 15 USD on your wallet.
The refund will take 24 hours to process and appear in your GB wallet.
This amount can be used for your future orders.
In this case, you can keep the item and do not need to return it to us for this time.
Learn more about wallet benefits:
Check out to use points: [url=3)Resend a replacement (No return needed).
We can resend you a replacement but we kindly ask you cover a handling fee of 105 USD. If you choose this option, we will send you an invoice and arrange the shipment for you.
Rm50 for shipping back to China? I guess that's reasonable enough, depending on item size of course
I thought partial refund at least 50%, that's less than 10% of the original price