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Credit Cards Public Bank Credit Cards, PB Visa Sig 6% & Quantum 5% Cash Back

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tbheng
post May 9 2017, 08:22 PM

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QUOTE(lilsunflower @ May 8 2017, 05:17 PM)
The tried and tested principals to other principals and supps is as follows - Maybank, PBB, HLB, Ambank and CIMB. Just call and instruct how much you want to pay off each card.
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I have tried to call CIMB CS to transfer credit from supp cards to principle card. There were cashbacks in supp cards and cant use posline anymore. tongue.gif CS says ok and can consider as payment in principle card. smile.gif
tbheng
post May 17 2017, 08:03 PM

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QUOTE(HMMaster @ May 17 2017, 05:06 PM)
Hmm... can we pay bills at Jaya grocer?
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Unfortunately no. Only can topup TnG.
tbheng
post May 22 2017, 08:45 AM

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QUOTE(lilsunflower @ May 21 2017, 09:18 PM)
Btw, regarding my query to CS about not receiving cashback for Shopee on 1 May... I still haven't gotten a reply!

E-mail was sent on 6 May
Received a reply saying e-mail forwarded to relevant department on 11 May
Today 21 May, nothing yet. Am sending a follow up.

Am not sure if it is Shopee or PBB which caused the problem now.
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I have 4 shopee swipes on 1st May not getting 6%. Reported on 12th May, received call on 18th May. CS said should be entitled. She submitted my case for further checking. Will update the results here when received.
tbheng
post May 24 2017, 01:19 AM

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QUOTE(lilsunflower @ May 23 2017, 03:06 PM)
UPDATE ON SHOPEE NO CASHBACK ISSUE!

Received a response from CS via e-mail:

"We wish to inform that the crediting has been done. You may refer to the adjustment in your next statement".

WOW. Seems like PBB error? I strongly recommend all of you with Shopee transactions to check and reconcile your statements, and write in to PBB if you notice a discrepancy. I will report if the adjustment is really made when my statement comes out.
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QUOTE(winner @ May 23 2017, 05:30 PM)
Thanks for the update. I guess I have to patiently wait for an official email reply by PBB, as PBB telephone customer service officer simply gave me an aswer that all my transactions via Shopee from 1st May 2017 onwards are not entitled to 6% cash back.
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QUOTE(MGM @ May 23 2017, 07:03 PM)
PBB has reimbursed  CB for all those disqualified Shopee transaction done in May to my principle n supp cards. Hooray!!! Check your PBe accounts guys.
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Yes, received a call from PBB yesterday to inform that my 4 shopee transactions cb have been credited. She was very patient and polite in providing the reply. She said somehow PBB system could not detect them as e-commerce transactions. I have asked her to feedback to the team to "fix" the system as Shopee is clearly an online shopping portal.

I have checked and found they were posted under unbilled transaction as "23 MAY (DGP) CASH BACK BONUS". thumbup.gif

tbheng
post May 24 2017, 08:14 AM

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QUOTE(janson_kaniaz @ May 24 2017, 06:54 AM)
did they credit back the 5x/8x promo cashback as well or it wasn't an issue at all?

I got my week8 cashback as well but curious about week9 more since this was the first week I spent using both quantum and VS to meet 8 transactions. Anyone got cashback for week8 or before by spending on both quantum and VS?
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No issue on 5x/8x so far.
tbheng
post May 31 2017, 08:52 AM

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QUOTE(ytan053 @ May 30 2017, 10:21 AM)
When CS (Ying) contacted me about crediting the CB for 1 May Shopee transactions, I asked her about the rest of the May transactions too. She stated that apparently, all the Shopee transactions that I made on May (8,15,22) are all not tagged as online and I will need to wait until the statement came out only appeal. I still continue to swipe 8x @ Shopee every Monday though
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QUOTE(lilsunflower @ May 31 2017, 12:19 AM)
Oh man. If that's the case I'm going to have to do a lot of work dealing with all my supp cards one by one!

The things we do for cashback smile.gif
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She seems to be the PIC to address this Shopee issue.
Looks like we need to send email every month after receiving statements.

lilsunflower just need one email and report the issue quoting all the supp cards. Yeah, additional admin work. x(
tbheng
post Jul 3 2017, 06:41 PM

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QUOTE(cybpsych @ Jul 2 2017, 12:56 PM)
dont get confused.

uobpayonline + unifi/telekom = eliglble for 5x/8x swipe promo
uobpayonline + tnb = NOT eligible
uobpayonline + syabas = recently eligible because it doesnt show "syabas" in the description, which PBB couldnt detect  brows.gif [tested here]

paying thru uobpayonline DOES NOT guarantee eligibility because different payee will reflect different description on your pbb statement, and the cb detects specific list of descriptions to be excluded from cb (apart from MCC detection).
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I have searched and not finding the following combination:
uobpayonline + astro = eliglble for 5x/8x swipe promo???

Saw yourself mentioned astro @ selfcare qualified for 5x/8x promo. Want to ask the above.
tbheng
post Jul 4 2017, 08:41 AM

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QUOTE(lilsunflower @ Jul 4 2017, 01:03 AM)
I just received statements (2 Jul) for my principals and numerous supp cards. In June I did 8 Shopee transactions, and all received full cashback.

My July statements also included the cashback adjustments for May Shopee transactions which were missed out.

Looks like its sorted out?
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Great!
From my understanding from Ying. She said the root cause is from the merchant. PBB is unable to control the situation.
I have suggested for PBB IT team to fix it by adding rule to detect shopee as online transactions. She say will feedback to mgmt.
tbheng
post Jul 4 2017, 05:52 PM

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QUOTE(MGM @ Jul 4 2017, 09:29 AM)
Yes better to get her directly for fast action then email.
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I reported by email with all supporting details. And it is also assigned to her, because it is related to shoppe. smile.gif
tbheng
post Jul 4 2017, 05:57 PM

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QUOTE(cybpsych @ Jul 3 2017, 06:45 PM)

should be safe, astro isnt part of any exclusion, AFAIK
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Thank you for your reply smile.gif
tbheng
post Sep 7 2017, 08:10 AM

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QUOTE(zzzhhhzzz @ Sep 6 2017, 07:53 AM)
rhb current acc ... haiz.. so troublesome... rugi 33 cents T_T
my UOB card just need to transfer to one account and they will settle it themselves... hmmm
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QUOTE(eric.tangps @ Sep 6 2017, 09:58 PM)
Just open savings account in PBB, transfer once and transfer another round when the funds officially credited into the Savings Account.
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QUOTE(adele123 @ Sep 7 2017, 07:23 AM)
Sometimes have to just bear that rm0.33 or rm0.22.

The cash rebate is the benefit. The 0.11 is the price to pay.

Opening savings acct, putting money in which cannot be taken out or getting charged for the debit card with rm8.48, etc. Let it be la.
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For PBB, I IBG once to my principal card, call CS to request to split that lump sum payment to pay off my 3 supp cards. Cost rm0.11 assuming the call is free. smile.gif

This post has been edited by tbheng: Sep 7 2017, 08:11 AM

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