QUOTE(lilsunflower @ May 23 2017, 03:06 PM)
UPDATE ON SHOPEE NO CASHBACK ISSUE!
Received a response from CS via e-mail:
"We wish to inform that the crediting has been done. You may refer to the adjustment in your next statement".
WOW. Seems like PBB error? I strongly recommend all of you with Shopee transactions to check and reconcile your statements, and write in to PBB if you notice a discrepancy. I will report if the adjustment is really made when my statement comes out.
QUOTE(winner @ May 23 2017, 05:30 PM)
Thanks for the update. I guess I have to patiently wait for an official email reply by PBB, as PBB telephone customer service officer simply gave me an aswer that all my transactions via Shopee from 1st May 2017 onwards are not entitled to 6% cash back.
QUOTE(MGM @ May 23 2017, 07:03 PM)
PBB has reimbursed CB for all those disqualified Shopee transaction done in May to my principle n supp cards. Hooray!!! Check your PBe accounts guys.
Yes, received a call from PBB yesterday to inform that my 4 shopee transactions cb have been credited. She was very patient and polite in providing the reply. She said somehow PBB system could not detect them as e-commerce transactions. I have asked her to feedback to the team to "fix" the system as Shopee is clearly an online shopping portal.
I have checked and found they were posted under unbilled transaction as "23 MAY (DGP) CASH BACK BONUS".