Just activated my quantum cards yesterday. I just tried to purchase AXA travel insurance online with my Quantum MC but failed. Seems like still got alot of merchant banks still not recognising this card. What should I do?

Error message from AXA website was "Invalid credit card or foreign credit card. Please use another local credit card.Please contact AXA Assistance for immediate assistance (603) - 2142 0399"

BTW, anyone know whether CB is calculated based on transaction date or posting date? Thx!

same for astro portal. no idea how to tell the merchant to accept it.

i did highlighted this issues to astro. astro sent me auto debit form. when i highlight to pbb they said forwarded it to relevant department. until today still unable to pay with quantum master.

Pos laju or snail mail or courier?

All CB is separate up to RM50 per statement right for sup card? How do I apply for it and need to ask them to separate statement?

Looks like SOME(not all) of my shopee-TNB transactions were excluded in the calculation of my VS supps' CB, for statements dated 10-May.
I suspect those trx I did on 8-5 but posted on 10-5 my statement date, could it be that these trx were to too late for CB calculation.
But 2 similar trx in d principle VS card were included for CB.

This post has been edited by MGM: May 11 2017, 11:56 AM

i also emailed PB, AXA and AXA's online payment service provider. So far no response.

Yes , need to apply for separate statement if you want separate RM50 ( MAX) cashback a month.

guys any number to call other than Customer Support number 03-2179 5000 ?

03 - 2176 8118

This post has been edited by lamode: May 11 2017, 11:27 AM

Since this thread combines VS n Quantum cards, pls be more specific which cards u r referring, to avoid second-guessing.

thanks for the alternative...seems no one is picking up though

Indicate in the application form or how? Or normally It will be in separate statement?

normal hours, sure traffic.

usually i call before 8am. i just did this morning, easily picked-up by CS.

in the form.



This post has been edited by cybpsych: May 11 2017, 11:32 AM

5 mins wait is a norm for PBB

ive been on hold for 10 minutes lol...maybe tomorrow i call again..at 5 am

Guys..wanna ask..Do we get the Cash Back if paying the bill by auto debit?

what bill? using which card?

Astro, Maxis, TM, Celcom monthly auto debit..

By using PBB VS card..

no cashback for autodebit.

pay manually, yes. refer post #4 for the list

Thanks